ABOUT US

Our Story

Since 1995, TSHR has been connecting businesses with exceptional talent across Fashion, Retail, Textiles, Consumer Goods, FMCG, Digital, and Beauty. In 2018, we combined the expertise of three independent agencies - Trak Recruiting, Scarlett Recruitment, and Trak HR Consulting - to provide a complete suite of recruitment and HR solutions. Today, TSHR leverages the combined strengths of Trak Recruiting, Trak HR, and Trak Executive to deliver a comprehensive talent and people solution.

Headquartered in Sydney, we partner with clients across Australia and New Zealand and have successfully filled roles across the APAC region and globally. As one of Australia's longest-established specialist agencies, we have supported iconic multinational brands as well as fast-growing start-ups, building trusted relationships at every level. As a people-led business, we bring deep industry knowledge and an unmatched network developed over decades, committed to integrity and outcomes that make a real difference.

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All specialisations

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Core specialisations

Digital, Tech & Ecommerce
Digital, Tech & Ecommerce

DIGITAL & TECHNOLOGY: We recruit: Head of Digital, Chief Technology Officer, Digital Marketin...

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Retail & Store Operations
Retail & Store Operations

RETAIL & STORE OPERATIONS:We recruit: Stores Director, Multi-site Managers – all levels, Stor...

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Merchandise, Planning & Buying
Merchandise, Planning & Buying

BUYING:We recruit: Buyers, Category Managers, Product Managers, Merchandise Managers.PLANNING &am...

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Production & Technical
Production & Technical

​PRODUCTION:We recruit: Production – all levels, Product Developers, Sourcing Managers.TECHNICAL:...

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Sales & Marketing
Sales & Marketing

​SALES:We recruit: Director of Sales, National Sales Managers, National Account Managers, Busines...

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Creative & Design
Creative & Design

CREATIVE & DESIGN:We recruit: Creative Directors, Heads of Design, Art Directors, Print &...

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Property & Store Planning
Property & Store Planning

​PROPERTY & STORE PLANNING:We recruit: Property & Leasing Specialists, Facilities Manager...

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Supply Chain, Operations & Logistics
Supply Chain, Operations & Logistics

​LOGISTICS & OPERATIONS:We recruit: Directors of Logistics, Supply Chain Directors / Managers...

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Executive
Executive

​EXECUTIVE:We recruit: CEOs, COOs, CFOs, CIOs, CMOs, Non-Executive Directors, Managing Directors,...

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HR, Finance & Admin
HR, Finance & Admin

​HUMAN RESOURCES:We recruit: HR Directors, People & Culture Managers, WH&S Managers, Tale...

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Other
Other

​OTHER:We recruit: Roles outside traditional categories, offering the flexibility to support ever...

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Senior Field VM Manager - NSW

Sydney CBD

Negotiable

THE COMPANY Our client is a well-known national fashion retailer currently investing heavily in elevating the in-store customer experience. With a clear creative vision, strong brand presence and continued retail growth, this is an exciting time to join. This role offers the opportunity to influence how the brand is visually represented across NSW. You will join a business that values creativity, encourages fresh thinking and recognises the commercial impact of great VM. THE ROLE As Field Visual Merchandising Manager for NSW, you will take ownership of statewide VM execution, coaching and leadership. You will guide the Field VMs and elevate store presentation across a diverse store network. This role offers the perfect blend of creative styling, commercial execution and people leadership. You'll bring head office creative briefs to life, ensure brand consistency across all stores and partner closely with key retail leaders to deliver high-impact visual storytelling. Day-to-Day * Lead, mentor and develop a small team of Field VMs across NSW * Implement creative briefs, mannequins, layouts and seasonal concepts * Maintain best-in-class VM standards across flagship and smaller-format stores * Translate creative direction into commercially effective in-store execution * Review competitor activity and suggest improvements to strengthen brand presence * Provide feedback to head office VM on fixtures, props and in-store needs * Support new store openings and major projects, including a flagship launch * Balance hands-on styling with planning, reporting and stakeholder collaboration EXPERIENCE REQUIRED * Proven experience delivering state-level or multi-site VM within fashion retail * Strong creative eye and ability to elevate creative direction in-store * Experience leading and developing VM teams across multiple locations * Strong commercial understanding of retail performance and customer behaviour * Ability to act with pace, prioritise and deliver high-quality execution * Excellent communication and relationship-building skills * Highly organised, proactive, solutions-focused and comfortable working autonomously * Valid driver's licence and own transport PERKS * Position with genuine influence and visibility * Lead creative execution across NSW * Involvement in major new retail projects * Creative freedom supported by strong brand direction * A supportive culture that values innovation and commercial thinking * Car allowance included for store travel * Clear progression pathways within a growing retail brand SALARY $80,000 - $90,000 base (depending on experience) + Super + Car Allowance HOW TO APPLY Hit the Apply button through SEEK or send your resume directly to ralphg@tshr.com.au with the email title "Field Visual Merchandising Manager - NSW application" to be considered. All applications are handled with strict confidentiality.

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Business Development Manager - Advertising & Sponsorship

North Sydney

AU$70000 - AU$110000 per annum + + Super & Comms

THE COMPANY Our client is a respected B2B media and events organisation producing high-quality content, digital platforms and industry-leading conferences and awards. They operate across several commercially influential sectors including defence, aerospace, aviation, government, finance, professional services, insurance, accounting, technology and cybersecurity. They are a mid-sized team with a strong commercial reputation, a collaborative culture and consistent business growth. This environment gives you autonomy, visibility and the ability to shape commercial outcomes-not the limitations of a large, corporate structure. THE ROLE As Partnerships Manager, you'll be responsible for driving revenue through strategic advertising sales and event sponsorships. Working with senior decision-makers across multiple industries, you'll develop tailored, high-value commercial solutions that deliver strong results across digital media, content channels, industry events, conferences and award programs. Day-to-Day Manage and grow a portfolio of B2B clients across specialist industry sectors Sell integrated advertising and sponsorship packages across digital, content and events Identify new business opportunities and nurture long-term senior-level relationships Develop proposals and commercial solutions that deliver measurable ROI Collaborate with internal teams to deliver campaigns and event activations Represent the organisation at conferences, forums and networking events EXPERIENCE REQUIRED Proven B2B sales experience (media, events, advertising or professional services welcomed) Strength in building relationships with senior stakeholders and decision-makers Ability to translate client needs into commercially valuable solutions Strong presentation, negotiation and communication skills Motivated, consultative approach with a focus on long-term partnerships Candidates from B2B sales environments such as media, publishing, advertising, technology, or other professional sectors are encouraged to apply. PERKS Autonomy to own a portfolio and influence commercial strategy Sell high-value solutions with strong demand across influential industries Hybrid working and a supportive, collaborative sales culture Modern North Sydney office close to transport Clear career progression in a growing commercial team Regular team events and a relaxed, professional environment SALARY $70K-$110K base (depending on experience) + Super + Commission ($150K OTE +) HOW TO APPLY Hit the apply button through SEEK OR Send your resume directly to ralphg@tshr.com.au with the email title "Partnerships Manager application" to be considered.

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Logistic Specialist

New South Wales

Negotiable

Logistics Specialist - Global Luxury Fashion Brand Full-Time | Sydney Head Office (Rosebery) Join a globally recognised luxury fashion house and play a pivotal role in coordinating international logistics across a high-performing, fast-paced supply chain. This role is ideal for someone with strong freight forwarding experience who thrives in a dynamic environment and enjoys solving complex logistical challenges. The Role As the Logistics Specialist, you will support the smooth and timely flow of global shipments across production, retail, and wholesale channels. Working closely with internal teams and external providers, you'll manage end-to-end freight operations, customs clearance, and compliance while upholding the brand's premium service standards. Key Responsibilities Shipment Coordination Manage inbound and outbound shipments from global factories and 3PLs across Europe, Asia-Pacific, and the Americas. Coordinate weekly freight consolidations and ensure all documentation is accurate and submitted on time. Handle import/export paperwork including invoices, bills of lading, and Certificates of Origin. Organise factory pickups and export documents for suppliers across Vietnam, Sri Lanka, India, Madagascar, Turkey, Portugal, Romania and more. Track and update freight schedules and shipping reports to maintain full supply chain visibility. Oversee weekly export shipments from Hong Kong and Italy to key markets including the US, Switzerland, Mexico, Thailand, and Singapore. Customs & Trade Compliance Partner with customs brokers to ensure compliance with global trade laws and regulatory changes. Troubleshoot customs delays, shipment holds, or damage cases. Validate duty charges and manage duty drawback processes. Support the setup of import licences, duties, and tariff accounts in new markets. Maintain compliance with evolving requirements including CBAM, cotton traceability, FWS, CPSC, and region-specific regulations. Production & Retail Logistics Support Coordinate EXW shipments from global suppliers and optimise freight mode and cost. Support logistics for retail store builds, maintenance, and oversized or fragile shipments. Manage shipments to complex regions including China and the Middle East. Assist with urgent logistics needs for store maintenance and Studio McQualter projects. Logistics Planning & Reporting Negotiate competitive freight rates and secure capacity ahead of peak periods. Track shipments and provide timely updates to internal stakeholders. Maintain freight, duty, and tax databases for reporting and analysis. Prepare logistics data to support KPIs, sustainability reporting, and financial reviews. Essential Criteria Proven experience in international freight forwarding. Strong understanding of end-to-end freight operations (air and/or sea), documentation, customs processes, and Incoterms. Experience liaising with carriers, shippers, and customs brokers. Good knowledge of import/export compliance and trade regulations. Strong communication, accuracy, and problem-solving skills. Ability to manage multiple priorities in a deadline-driven environment. Desirable (Not Mandatory) Exposure to global trade lanes such as APAC, Europe, or the Americas. Experience within a multinational environment or complex supply chain. Retail/fashion logistics background. Email your CV to leannec@tshr.com.au

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Head of Retail

North Sydney

AU$350000 - AU$351000 per annum + STI LTI

Head of Retail Household Name Lead a team of 8 Regional Managers & 81 stores Circa $350k and STI and LTI This is an exceptional career opportunity for a highly motivated retail professional who is passionate about the retail sector and has a track record of driving sales results, delivering high standards in customer service and VM, and who leads from the front while investing time in the coaching and development of their team - from the shop floor up. A market leader in their field, this well-known international sales-driven organisation continues to go from strength to strength, as evidenced by their spectacular growth over the last decade. As Head of Retail, you will lead a team of 8 Regional Sales Managers who oversee 81 large-format stores across Australia and New Zealand, as well as an online sales team. Your mandate is to grow sales and profit, enhance the in-store and online customer experience, and ensure continuous improvement by championing a disciplined focus on individual salesperson performance in each store. A key to your success also includes the coaching and development required to continuously build the capabilities of your store managers and regional managers. The successful candidate is likely to have a proven track record within a major retailer in a similar executive-level national role and to understand the importance of team development, motivation, and measurement to drive sales team performance. A strong work ethic, a can-do, hands-on attitude when needed, and an appreciation of the impact that process and operational disciplines have on the bottom line are all important. As mentioned, there is a strong sales focus embedded in the culture, so that an ideal background could include jewellery, luxury fashion, duty-free, furniture, consumer electronics or other similar showroom-style organisations where a consultative sales approach is needed. Based in Sydney, there are real opportunities for progression. An attractive salary package, circa $350,000 STI, and LTI indicates the calibre needed; however, those earning more will not be discarded to ensure the right candidate is secured. To apply, please provide a Word document CV and direct it to Garry Connell using the appropriate link and quoting reference #10748.

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Buying Assistant

Alexandria

AU$65000 - AU$75000 per annum + superannuation

Are you passionate about fashion and detail‑oriented supply chain processes? We're a well‑established Australian apparel manufacturer and private‑label supplier - designing, sourcing, producing and delivering women's (regular + plus size), men's and children's clothing to a broad range of retailers (online stores, specialty chains, department and discount stores). We're looking for a Buying Assistant to join our team based at our Sydney headquarters. This is a hands‑on role supporting the buying and sourcing process, helping ensure our collections move from concept to delivery smoothly and efficiently. What you'll be doing Assisting in product sourcing (domestic and international), including fabric/accessory sourcing and liaising with suppliers and factories. Supporting product development - working with design and technical teams on samples, fit, quality checks and development‑to‑production transitions. Helping manage purchase orders, tracking delivery timelines and coordinating with logistics/warehouse teams to ensure timely delivery. Assisting with order maintenance for both large volume orders and smaller minimum‑order quantities, according to customer requirements. Collaborating with internal teams - design, merchandising, production, and operations - to help deliver commercially viable, quality apparel that meets clients' needs. What we're looking for 2+ years in a similar position within apparel Ability to work in a fast‑paced production/sourcing environment with strong attention to detail Good communication skills (supplier liaising, internal stakeholders, logistics) Organised, methodical and able to manage multiple tasks: sourcing, order tracking, quality control, logistics coordination Why join us? Work with a company that has more than 40 years' experience supplying major retailers across Australia, offering real‑world exposure to the full end‑to‑end process: design → sourcing → manufacturing → delivery. Gain hands‑on experience across all aspects of apparel supply chain and production, including access to trend forecasting, global sourcing, and internal development resources. Be part of a team that values sustainable and ethical sourcing practices, committed to responsible supply‑chain management. Fast‑paced and dynamic environment where your support helps shape product output for a variety of retailers across the market. Alexandria head office, 2015. If you love fashion, enjoy the behind‑the‑scenes work of sourcing and production, and want to get valuable exposure to all stages of apparel manufacturing - we'd love to hear from you.

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Social Media Coordinator

Alexandria

Negotiable

Social Media Coordinator - Fashion Industry Alexandria, NSW | Full-Time About the Role We are seeking a creative and highly organised Social Media Coordinator to support the execution of our social media strategy across a growing fashion brand. This role is perfect for someone who lives and breathes digital content, stays ahead of social trends, and understands how to translate brand identity into engaging stories that drive community, awareness, and growth. Key Responsibilities Assist in planning, creating, and scheduling daily content across Instagram, TikTok, Facebook, Pinterest, and emerging platforms. Support end-to-end content production including shooting, editing, and briefing creative assets. Maintain and grow social media communities by actively engaging with followers, responding to comments/messages, and monitoring brand mentions. Help implement paid social campaigns by coordinating assets, copy, and timelines with internal teams and external partners. Conduct weekly and monthly performance reporting to track growth, engagement, and content effectiveness. Identify social trends, influencers, and opportunities within the fashion and lifestyle space. Coordinate product for shoots, gifting, influencer seeding, and community-building initiatives. Ensure all content aligns with brand tone, visual direction, and seasonal storytelling. Organise content calendars, approvals, and internal communication to ensure smooth rollout of campaigns. Skills & Experience 1-2 years' experience in social media, content, or digital marketing-preferably within fashion, retail, beauty, or lifestyle. Strong creative eye with confidence in basic photography, videography, and editing (Reels/TikTok especially). Excellent written communication skills and ability to craft on-brand social copy. Understanding of analytics tools (e.g., Meta Business Suite, TikTok Analytics, Google Analytics). Ability to multitask in a fast-paced, trend-driven environment. Passion for fashion, emerging culture, and digital storytelling. What We're Looking For A proactive team player with a flair for creativity. Someone who stays across cultural and platform trends. A strong sense of brand and visual identity. A collaborative personality who thrives in a dynamic, fast-paced fashion environment. If you are interested please email leannec@tshr.com.au

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Area Manager - Western Sydney - Premium Womenswear

Liverpool

AU$90000 - AU$110000 per annum + Super, car allowance & bonus

The Company Step into a leading Australian womenswear brand celebrated for its refined design, exceptional fit and elevated in-store experience. With a powerful national footprint and a fiercely loyal customer base, the business continues to grow, expanding its presence and evolving its offering across Australia and internationally. This is a brand that genuinely values its people. Expect real leadership, collaboration and a culture that champions growth, creativity and commercial excellence. If you love fashion and thrive on developing others, you'll feel right at home. The Role As Area Manager for Western Sydney, you'll guide a portfolio of thriving stores and concessions, driving performance while elevating the customer experience at every touchpoint. Working closely with the Retail Leadership Team, you'll shape the success of your region through strong coaching, high standards and meaningful connection with your teams. Key responsibilities include: Leading, motivating and developing Store Managers across multiple locations Driving sales, profitability and operational efficiency Building capability, confidence and accountability within your teams Upholding brand presentation excellence Partnering with senior retail leaders to execute key initiatives and deliver results About You You're a seasoned multi-site retail leader who inspires through authenticity and action. Commercially sharp and people-obsessed, you know how to balance the numbers with the human moments that build strong, high-performing teams. You'll bring: Proven Area or Multi-Site Management experience within fashion apparel (womenswear ideal) Strong commercial acumen and a results-focused mindset Exceptional communication, coaching and organisational skills A polished, professional presence with a love for retail and customer experience Resilience, adaptability and a people-first leadership ethos If you have retail apparel experience as an Area Manager, Zone Manager, Cluster Manager, Regional Manager, State Manager we encourage you to apply!! Salary $90K-$110K base (based on experience) + super + car allowance + bonus structure. Benefits Competitive package + car allowance + quarterly performance bonus Generous clothing allowance and staff discount Additional leave and genuine career progression opportunities Supportive leadership and a collaborative, empowering culture A brand with real momentum and a deeply loyal customer following To Be Considered If you're a hands-on, people-driven leader who thrives on building great teams and delivering an exceptional retail experience, we'd love to connect. Apply now for a confidential chat or email your resume to ralphg@tshr.com.au with the subject line "Area Manager - NSW".

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Warehouse Operative

Alexandria

Negotiable

Storeperson - Warehouse Full-time | Fashion Accessories, Beauty & Wellness | 3PL Location: Alexandria Immediate Start We are seeking a reliable and motivated Storeperson to join our busy warehouse and logistics team. In this hands-on role, you will be a key part of managing the day-to-day flow of goods in and out, supporting operations across multiple brands, including in-house and Third-Party Logistics (3PL) clients. This role is perfect for someone with a current forklift licence, a keen eye for detail, and a proactive mindset. You'll thrive in a fast-paced environment where priorities shift and growth is constant. This candidate will need to be available immediatly. Key Responsibilities: Receive, check, and process all incoming goods, including unloading deliveries and containers Inspect stock for damage or discrepancies and report issues promptly Unpack, sort, palletise, label, and store products with clear brand separation Pick, pack, and prepare orders for dispatch across eCommerce, wholesale, and retail channels Load and unload stock using a forklift (high reach and articulated experience is a bonus) Ensure all outgoing shipments are secure, accurate, and dispatched on time Replenish picking locations to support high order volumes and fast turnaround Maintain a clean, safe, and organised workspace Participate in regular stocktakes and inventory counts Identify process improvements to increase accuracy, efficiency, and space utilisation Maintain accurate records of all stock movements using paperwork, digital logs, or warehouse management systems Monitor stock rotation to ensure seasonal or dated products are handled appropriately About You: Current Forklift Licence (LF) with hands-on experience; High Reach experience is highly desirable Previous experience in warehouse, logistics, or inventory roles (fashion, beauty, or retail preferred) Able to work independently with minimal supervision Basic computer skills Strong organisational and time management skills Excellent attention to detail and accuracy Physically fit and confident with manual handling A proactive self-starter who thrives in a fast-paced, changing environment Why Join Our Client: Work with a diverse range of fashion, beauty, and wellness products Make a real impact every day with meaningful contributions Onsite parking Monday to Friday role, finishing early on Friday Email-Leannec@tshr.com.au

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Customer Care Lead

Sydney

superannuation

The Company A premium fashion accessories brand with a growing global following - known for trend-setting designs, timeless silhouettes, and commitment to quality craftsmanship that blends fashion, confidence, and creativity. Whilst the business is still small, it is growing rapidly, so needing an experienced Customer Service Lead to own the customer service & order fulfillment space. About the Role You'll be the friendly, solutions-focused voice of the brand- managing customer enquiries, returns, and repairs while ensuring every order is processed and delivered seamlessly. This role sits at the intersection of customer experience and operations, perfect for someone who loves variety, thrives in a fast-paced environment, and takes pride in delivering excellence. What You'll Do Deliver exceptional customer service across email, live chat, and social channels. Manage enquiries around orders, returns, repairs, and refunds. Support order fulfilment and logistics to ensure timely, accurate dispatches. Process returns and exchanges in line with company policies. Identify recurring issues and suggest process improvements. Stay across product launches, brand campaigns, and promotions. About You We're looking for someone ready to take full ownership of the role - a hands-on position with the opportunity to grow and eventually lead the customer service team. 2-3 years' experience in customer service, ideally within fashion eCommerce. Proficient in Shopify and Starshipit (Gorgias experience a plus). Experience implementing new policies and procedures that have improved business processes. Experience leading a team is highly beneficial. Why You'll Love It Be part of a fast-growing, design-led fashion brand. Join a small, passionate team that values creativity, individuality, and innovation. Run and own the customer service department. Enjoy opportunities for growth and career development. Work in a collaborative, supportive, and energetic environment. Eastern Suburbs based position with relocation to the Inner West in the new year. APPLY NOW or send your CV to emmac@tshr.com.au

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OUR EXPERTISE

Meet the Directors

Garry Connell

Garry Connell

It's now more than two decades ago when in 1995 Garry founded and opened the doors of Trak Recruiting, and three decades since he joined the recruitment industry in 1985 with Australia’s most significant executive recruitment groups. Since then, Garry has partnered literally with hundreds of organisations and tens of thousands of candidates as both parties look for that right connecti...

Connect with Garry Connell
Garry Connell
Ralph Goumal

Ralph Goumal

​As GM of Sales, Ralph has amassed over a decade of recruitment experience since arriving to Australia from the UK in 2011. He heads up TSHR’s national function acrosssales, category management & ecommerce, with a large focus on FMCG, Retail and Fashion.​

Connect with Ralph Goumal
Nicole Goumal

Nicole Goumal

Nicole Goumal is a dynamic and results-driven professional serving as the General Manager of Recruitment at TSHR – Trak & Scarlett Recruitment. With a remarkable career spanning over 16 years in fashion recruitment, Nicole has showcased exceptional skills and expertise in sourcing top talent for senior and executive positions within the fashion industry. Her curren...

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DON'T JUST TAKE OUR WORD FOR IT

Testimonials

Client Testimonial

​"Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise."— Richard Goodman - CEO 

Client Testimonial , FoodCo Group Pty Ltd
Richard Goodman

​Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise.

Richard Goodman , CEO

Client

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Client Testimonial

​"Ralph Goumal has assisted our business on various senior roles, consistently providing exceptional service, demonstrating exemplary organisational skills and a strong commitment to understanding our needs. Ralph's reliability and communication ensured a smooth recruitment process each time. Overall, Ralph is a master of his craft and an invaluable partner in our recruitment efforts." — Sonia Dimasi, Group GM - People & Culture

Client Testimonial , Kennedy Watches & Jewellery
Client Testimonial

"I have known Garry for well over 20 years and have used Trak to recruit a variety of roles, initially at Sanity Music and also at both Diva and Lovisa.Since Lovisa listed on the ASX, we have engaged Garry for a number of senior search assignments  including CEO, CFO, Global COO and Head of People.  Throughout my dealings I have found him easy to deal with, very responsive, he has a genuine interest and understanding of our business and goes to extra effort to come up with a result. Finally his network and knowledge of what’s happening in retail and fashion is first class, which in addition to having access to outstanding candidates, provides us with additional HR information such as remuneration benchmarking."— Shane Fallscheer, Managing Director

Client Testimonial , Lovisa Holdings Ltd
Client Testimonial

“I have always found Garry to be the utmost professional when dealing with sensitive conversations and arrangements. Garry is very supportive, both as a candidate and also as a client. Garry (Trak) can very quickly understand the needs of both parties and are able to provide the best solutions when placing and recruiting for roles. Also great on the follow up to ensure everything is working out .” – Mike Worner, COO, Ultraceuticals

Client Testimonial , Ultraceuticals
Client Testimonial

"Garry is an expert in his field who invests time understanding the needs of his client and matching them with the skills and aptitude of his candidates. Over the years Garry has kept an appropriate level of contact with me and forged a valuable relationship which helps him understand what type of role might be suited to my capabilities and meet my requirements in terms of career direction."— Richard Ansell, Thorn Radio Rentals

Client Testimonial , Thorn Radio Rentals
Candidate Testimonial

"Nicole is one of the most professional consultants I have dealt with. She was able to clearly articulate the key requirements for the role that she was recruiting for and took the time to make sure I was completely prepped with all background information for the interview process and during my decision making process. She also provided invaluable knowledge on the market knowing that I was looking at a relocation for the role. I would not hesitate to recommend Nicole." — Stephanie Lang - CMO​

Candidate Testimonial , Stephanie Lang
Client Testimonial

“Belinda McPhee is a highly accomplished Human Resources specialist. An outstanding judge of people with highly developed in depth technical skills. Belinda is able to work comfortably with Boards of companies. She is highly respected by Senior Management as a person who can strategize companies change management requirements.” —Graeme Maher, Senior Retail Consultant

Client Testimonial , Former Westfield Director of Human Resources and Retailer Relations
Client Testimonial

"I have known Garry for 4 years after starting as CEO of Bras N Things when I also learnt that Garry’s relationship with the company goes back decades. We have enjoyed a successful recruitment partnership with several members of the Trak and Scarlett team across a number of positions including accounting and finance, production and design, shipping and logistics, State and Area Managers. In addition to identifying candidates with some unique skill sets we have also had success with the right culture fit. Garry has extensive knowledge of the market, responsiveness, availability to speak at all hours and also wanting to take an interest in our business and its success. I have no hesitation in recommending Garry and his team." — George Wahby, CEO

Client Testimonial , Bras N Things
Candidate Testimonial

​"Finding a new job is typically known to be a painstaking, scary and lengthy task, which was exactly what I was expecting for myself. I am so lucky that I met Jordan at the perfect time, because he made the entire process so easy and actually quite exciting. He listened to every expectation and condition that I had and made sure that my interests were properly addressed and represented.The process of interviewing and finding a new job took quite literally just under a week, and it was all thanks to Jordan's planning and communication skills. He helped negotiate my salary for me as well as the position itself, and in the end, I ended up scoring an absolute dream job.Jordan is incredibly understanding and friendly to the point where I felt like I was talking to a long-time friend and not a recruiter, which really put me at ease. I cannot recommend him highly enough to anyone looking for a job/employee, as he successfully connects the right applicants to the right companies. Jordan is absolutely incredible, and I know that I've made a friend and supporter for life!" —Lana Mallia

Candidate Testimonial , Lana Mallia
Candidate Testimonial

"Garry was referred to me and within 3 minutes of our first conversation it soon became clear why, as he combines a global perspective with local insight to help find the right fit between everyone involved. Highly personable he took great care to understand my background and aspirations, and was then laser focussed in creating high value introductions for me, one of which I am delighted to say has led to a fantastic role. Stop reading this and make contact with Garry and his team!" — Brian Townshend

Candidate Testimonial , Brian Townshend
Candidate Testimonial

"Garry is a stand out amongst executive recruiters in the Retail industry. As a dedicated professional Garry works tirelessly to ensure the needs of the client and the applicant are met. Through combining industry leading knowledge with an extensive contact list and a genuine interest in both client and applicant Trak is able to ensure they deliver the best result every time! Other recruiters make promises and very rarely follow through but Garry and the team at Trak understand the true meaning of customer satisfaction!"— Tishara Mina, Queensland State Manager

Candidate Testimonial , Tishara Mina
Candidate Testimonial

"The overall service and support received from Trak has been excellent. Whilst I was seeking employment, I dealt with many recruitment agencies. Most performed poorly in regard to their service & follow up. Trak was one of only two agencies that I rate highly. The service provided by them was professional, supportive and very personable. Further, I am now employed in a national role and in time will require the services of a recruitment agency. Trak will be the first agency I contact for my recruitment needs." — Des Carroll, National Retail Operations Manager​

Candidate Testimonial , Des Carroll
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Resume Writing Tips

How to Get Your Resume Noticed by a Recruiter

Over the past 20 years, the purpose of a resume has changed considerably. Long gone are the days when you would go in and ask to speak to a manager or drop a hard copy resume on a recruiter’s desk in a plastic sleeve, on bright glossy coloured paper and a picture to stand out. Nowadays, you apply online with all the other hundreds (or thousands) of applicants, which can be unfavourable for some, or favourable if you follow our tips below.At present, most recruitment agencies use an applicant tracking system (ATS) - software that helps them organise job applications and ensure no body falls through the cracks. However, there are also agencies who use software programs where AI (artificial intelligence) search for key words and skills and do the pre-screening for them. So, in essence, the colour and size of your resume does not matter, but keeping your resume format simple, straight forward and using the right key words is what’s going to get your resume noticed by a recruiter.At our agency, we do use an ATS software system, however we also still  believe that people will spot and feel more things in a CV than AI, so all of our recruiters still read all resumes received to maintain that human touch. To really catch a recruiter’s eye, your resume needs to grab a recruiter’s attention nearly instantly. Like a newspaper story, no matter how good the content, the first 10% of the story is where impressions start. So, how does one do such a thing? Here are a few ways to make your resume instantly eye-catching. (And it’s not with colourful graphics or professional headshots.)1. Use the Good Old Resume FormatA common mistake people make in an effort to make their resumes a bit more flashy is to get creative with the formatting. And while this is sometimes okay in more arts-centric professions, in general you really don’t want to mix up the standard resume formatting too much, because it makes it harder for recruiters to find what they’re looking for (not to mention it wreaks havoc with CRM systems).It’s helpful to remember that recruiters don’t forward a resume because it’s pretty—they send resumes along when they see a candidate is qualified. So, make sure your skills are seen, not tucked away somewhere unexpected.Keep your name and contact information at the top, make your section headings stand out through bolding, underlining, or all-caps text, and have your achievements written out as bulleted statements. It’s all about making it easy to find the right information to convince them to move you on in the recruiting process—not to win a graphic design contest. (Unless, well, you’re going for a graphic design job).2. Make the Best Stuff Loud and ClearWhile you don’t want to shake up the formatting too much, you do want to make sure your most relevant experiences are as close to the top as possible. With only a blink, you know the recruiter is looking at the very top of your resume—not halfway down the page, and definitely not somewhere near the bottom.What does this mean? Think about what’s most important in getting you hired for each specific position you’re applying for and rearrange your resume accordingly. If you’re straight out of university and interested in an ASM or management position, put your education section up top, and make sure your degree is front and centre. If you’re an experienced Retail Manager, you’ll want to have relevant skills up at the top of your resume in a summary of qualifications section. And, if your most recent experience isn’t the most relevant to the job you’re seeking, then it’s time to create a tailored experience section, like “Business Development Experience” or “Team Leader Experience,” that goes above the rest of your positions. The key here, again, is to make sure whoever’s reading your resume gets the message about what you have to offer—instantly.3. Use Emphasis StrategicallyAside from making sure everything is where it’s expected and moving your strengths to the top, you also want to be thoughtful about what else is highlighted throughout your resume. In other words, think about what you want to showcase, then use bolding, underlining, and italicising to emphasise those things.For example, if you have an internship at a well-known company like Woolworths, Amazon or Gucci, you’ll probably want to point to the company name rather than your position title. Alternatively, if you wore multiple hats as one of the first employees of a small start-up, you may want to put greater emphasis on your job title than on the name of the company. Since your resume only gets a quick glance, it’s likely that whatever is bolded is going to be what’s looked at. Make sure it makes an impact.Times have changed and it’s important we realise that the purpose of a resume has changed as well.It’s important to remember, that when you send out your resume, it’s not just about making it easy for a recruiter to read and making your best stuff stand out, but it’s also how an ATS system picks up this information as well. If you’re not successful for the job you’re applying for you’ll be depending on how the ATS system has coded your resume to make sure it comes to the consultants attention next time. And you can learn more about that in part 2 of this blog, coming soon!

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Employment Legislation Updates at 3 July 2020

As the new financial year has begun, so too have a swag of new legislative updates relevant for Retail and Wholesale organisations. The following is a summary of Employment Relations updates for Australia and New Zealand as at 1 July 2020.AustraliaAnnual Wage Review 2020 - The Fair Work Commission has announced a 1.75% increase to minimum wages. This applies to all award wages. The new national minimum wage is $753.80 per week or $19.84 per hour, starting from the first full pay period on or after 1 July 2020.The start date of this increase will be staggered across all awards. Awards have been divided into 3 groups and the 1.75% wage increase starts on the first full pay period on or after:1 July 2020 for Group 1 awards which mostly includes essential services1 November 2020 for Group 2 awards which includes Storage Services and Wholesale Award and Clerks—Private Sector Award1 February 2021 for Group 3 awards which includes General Retail Industry Award and Commercial Sales AwardHigh income threshold – 2020/21 changesThe high income threshold increased to $153,600, a $4,900 increase on the 2019/20 threshold effective from 1 July 2020.Sunday penalty rates reductionThe final reductions to Sunday penalty rates in the General Retail Industry Award 2010 took effect on 1 July 2020. This reduction only affects permanent employees; Sunday penalty rates for casual employees are not changing.Extension of some temporary award flexibility provisionsThe Fair Work Commission has extended temporary award flexibility provisions in some awards that were due to end on 30 June 2020:Extension of unpaid pandemic leave - On 30 June 2020, the Fair Work Commission extended unpaid pandemic leave in some awards. Go to Unpaid pandemic leave & annual leave changes in awards for more information. Employees who are employed under one of the affected awards can access up to 2 weeks’ unpaid pandemic leave under certain circumstances, if they are prevented from working as a result of being required to self-isolate, or due to measures taken by government or medical authorities. The leave is available in full immediately to full-time, part-time and casual employees – they don’t have to accrue it.Relevant award pandemic leave end dates are:31 July - General Retail Industry Award & Storage Services and Wholesale Award30 September 2020 - Commercial Sales Award & Clerks AwardExtension of temporary award flexibility for Clerks Award - The Fair Work Commission has extended and changed the temporary Schedule I in the Clerks Award.The updated Schedule I applies from 1 July until 30 September 2020 and includes changes: Clerks Award flexibility during coronavirusJobKeeper wage subsidy and unpaid pandemic leaveAn employee receiving JobKeeper payments from their employer can still take unpaid pandemic leave under their award at the same time as receiving the JobKeeper payment.Unpaid pandemic leave & annual leave changes in awardsRequests to work additional hours on changing duties, location or days and times of work under JobKeeper updateUpdated 25 June Changing duties, location or days & times of work under the JobKeeper scheme.Wage Theft Legislation VictoriaVictoria has passed laws establishing criminal penalties for employers who deliberately underpay or do not pay their workers. Employers who dishonestly withhold wages, superannuation or other employee entitlements, will face fines of up to $198,264 for individuals, $991,320 for companies and up to 10 years’ jail. Offences will also capture employers who falsify employee entitlement records, such as payroll records, or who fail to keep employment records.  New ZealandNew Zealand Wage Subsidy ExtensionA Wage Subsidy Extension payment is available to businesses that are significantly affected by COVID-19. Applications for the Wage Subsidy Extension are open from 10 June 2020 until 1 September 2020. Eligible employers will need to reapply through Work and Income once their current 12-week subsidy has come to an end.To be eligible for the Wage Subsidy Extension, businesses must have had a revenue loss of at least 40% for a 30-day period in the 40 days before they apply, compared to the closest period last year (e.g. June 2020 compared with June 2019) and businesses must sign a declaration about their circumstances. Also, under the Wage Subsidy Extension, an employee’s normal or ordinary wages or salary are the wages or salary specified in the relevant employment agreement on the date the employer applied for Wage Subsidy Extension.Bonuses must be part of holiday pay calculationsIn May 2020, the Employment Court ruled that Bonuses must be part of holiday pay calculations.Discretionary payments, according to the law, are payments that the employer is not bound by employment agreement to make. The Employment Relations (Triangular Employment) Amendment Act 2019Triangular employment involves three parties – the employer, the employee, and a third party. From 28th June 2020 the law allows employees in triangular employment situations to include a third party to a personal grievance they have with their employer.Employees in a triangular employment situation can still raise a personal grievance with their employer where they have grounds to do so and apply to the Employment Relations Authority (ERA) for it to be resolved. Under the new law an employee can now apply to the ERA to add a third party to the personal grievance if the third party has caused or contributed to the problem.Paid Parental Leave changesFrom 1 July 2020, the duration of parental leave payments is extended from 22 weeks to 26 weeks.The maximum weekly rate for eligible parents increases from $585.80 to $606.46 gross to reflect the percentage movement in the average weekly earnings.From 1 July 2020, ‘Keeping in Touch’ days for employees increase from 52 hours to 64 hours over the duration of their paid parental leave.

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Alternative approaches to bonuses

We are living through an unprecedented world event which has particularly impacted retail organisations all over the world. Given the magnitude of the financial downturn as a result of the lockdown due to the COVID-19 pandemic, businesses and organisations have responded in many different ways as they attempt to navigate through this crisis.A positive company culture has consistently been shown to motivate employees to perform better but sustaining this positivity is not always easy, especially during this time of Coronavirus. Organisational responses to the current, uniquely challenging crisis have been many and varied. A lack of information and the lack of precedence from which to draw experience and ideas means there are many unanswered questions at the moment. There is no handbook on how to manage the situation and no one has dealt with a crisis on this scale before. However, the way an organisation adjusts in uncertain times to ensure new ways of working and support for its employees is crucial (ELMO Cloud HR & Payroll 2020).At present there appears to be 2 schools of thought to employee bonuses for FY 2020. One is that this is an unprecedented world event and with the downturn in business, no bonuses are being paid at this time. Comparatively, other businesses recognise that the current situation is not the employees’ fault and they deserve recognition for dedication throughout a stressful period and so bonuses should be paid, despite revenue targets not being met.Boston Consulting Group report that many organisations pay out bonuses to further incentivise high performance and tie them to individual and/or company performance and during these times of a pandemic, bonuses can be a lever to pull, either to support your employees by giving everyone a bonus, or to save money and get through tough times by cancelling bonuses.  Research conducted by the Boston Consulting Group in 2009 on organisations that previously had to respond to a crisis, specifically, the 2008 recession, found that cutting back on bonuses tied to both company and individual employee performance had negative effects on both effectiveness and employee commitment during the crisis. They concluded that in order to maintain employee effectiveness, it is critical to honour a commitment to bonuses if they are a normal and expected part of an employees’ compensation. However, during a pandemic, some organisations might simply not have the option of paying bonuses as it might threaten their ability to remain in business. If this is the case, Management must be transparent in communicating why that decision was made and what employees can expect in the future.A current positive example of an Annual Bonus Perspective recently reported by Forbes was by The Connor Group a real estate investment firm in the US who did not stand down or terminate employees at this time, but rather gave out bonus checks that were greater than any government support, to ensure funds got directly into the hands of workers. They gave out bonus checks ranging from $2,000 up to $9,000 per eligible employee for the majority of its 400 employees. In addition to this, the company’s CEO Larry Connor gave away all of his stock earnings (believed to be over $1.6 mill after taxes over a 2-week period) to his employees in the form of bonus payments. Connor was reported as saying that he didn’t consider the bonus payments to be gifts. His perspective was that the employees earned them by their dedication despite the instability and risks brought on by the coronavirus.In stark contrast, Forbes also recently reported on JC Penney who, due to an unsustainable debt load compounded by COVID-19, was pushed over the edge and filed for bankruptcy on May 15. This followed a report that the company had an accumulated $3.7 debt load on February 1 and officially closed all stores on April 1, standing down more than 80,000 of its employees and missing payments on two debt payment deadlines.However, despite having little money left, it awarded bonuses totalling nearly $10 million to a group of senior managers, including $4.5 million to CEO Jill Soltau. The awards, originally scheduled to be paid at the end of the 2021 fiscal year, were approved by its board to be paid earlier to “enable the company to retain and continue to motivate” its executives, including the CFO, Chief Merchant and CHRO, each of whom will get $1 million.Clara Ferreira Marques recently argued in The Sydney Morning Herald (May 12, 2020) that despite scandals and crises such as with JC Penney, executive compensation has remained too generous, too opaque and too loosely linked to long-term goals. However, the current upheaval brought on by the COVID-19 pandemic has provided the opportunity for a remake where simpler, smaller packages with a more significant non-financial component would be welcome. Positively, the current environment has prompted some better behaviour than we saw during the 2008 financial crisis, with at least some leaders moving swiftly to share the pain of employees.For example, Qantas CEO Alan Joyce announced that he will take no salary for six months, Annual Management Bonuses are set to zero for this financial year, Qantas Chairman will take no fees, the Qantas Board will take a 30 per cent reduction in fees and the Group Executive Management will take a 30 per cent pay cut. Ryanair CEO Michael O'Leary has also taken a steep pay cut, along with staff, Air New Zealand boss Greg Foran has cut his $1.65m salary by 15 per cent  and General Electric's Larry Culp will forgo his full wage for the rest of 2020.Whilst it’s understood that most often these executives can often afford a reduction in remuneration more than most employees and there is self-interest here to protect their corporate reputation, these gestures are widely welcomed.  In order to review what changes organisations should aim for in the future, it is important to recognise that pay is inherently complex and investors can make many and often competing demands of a board. Despite a large amount of research demonstrating that pay is not a significant motivating factor for Chief Executives, the current status quo may be difficult to change, but there is plenty of scope to consider improvement.If you would like advice or any assistance with a safe Return To Work plan, please contact either of our Trak HR Consulting Directors – Belinda McPhee  0417 239 458 or Garry Connell 0409 590 996.

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