ABOUT US

Our Story

Since 1995, TSHR has been connecting businesses with exceptional talent across Fashion, Retail, Textiles, Consumer Goods, FMCG, Digital, and Beauty. In 2018, we combined the expertise of three independent agencies - Trak Recruiting, Scarlett Recruitment, and Trak HR Consulting - to provide a complete suite of recruitment and HR solutions. Today, TSHR leverages the combined strengths of Trak Recruiting, Trak HR, and Trak Executive to deliver a comprehensive talent and people solution.

Headquartered in Sydney, we partner with clients across Australia and New Zealand and have successfully filled roles across the APAC region and globally. As one of Australia's longest-established specialist agencies, we have supported iconic multinational brands as well as fast-growing start-ups, building trusted relationships at every level. As a people-led business, we bring deep industry knowledge and an unmatched network developed over decades, committed to integrity and outcomes that make a real difference.

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HR Consulting

All specialisations

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Core specialisations

Digital, Tech & Ecommerce
Digital, Tech & Ecommerce

DIGITAL & TECHNOLOGY: We recruit: Head of Digital, Chief Technology Officer, Digital Marketin...

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Retail & Store Operations
Retail & Store Operations

RETAIL & STORE OPERATIONS:We recruit: Stores Director, Multi-site Managers – all levels, Stor...

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Merchandise, Planning & Buying
Merchandise, Planning & Buying

BUYING:We recruit: Buyers, Category Managers, Product Managers, Merchandise Managers.PLANNING &am...

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Production & Technical
Production & Technical

​PRODUCTION:We recruit: Production – all levels, Product Developers, Sourcing Managers.TECHNICAL:...

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Sales & Marketing
Sales & Marketing

​SALES:We recruit: Director of Sales, National Sales Managers, National Account Managers, Busines...

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Creative & Design
Creative & Design

CREATIVE & DESIGN:We recruit: Creative Directors, Heads of Design, Art Directors, Print &...

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Property & Store Planning
Property & Store Planning

​PROPERTY & STORE PLANNING:We recruit: Property & Leasing Specialists, Facilities Manager...

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Supply Chain, Operations & Logistics
Supply Chain, Operations & Logistics

​LOGISTICS & OPERATIONS:We recruit: Directors of Logistics, Supply Chain Directors / Managers...

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Executive
Executive

​EXECUTIVE:We recruit: CEOs, COOs, CFOs, CIOs, CMOs, Non-Executive Directors, Managing Directors,...

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HR, Finance & Admin
HR, Finance & Admin

​HUMAN RESOURCES:We recruit: HR Directors, People & Culture Managers, WH&S Managers, Tale...

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Other
Other

​OTHER:We recruit: Roles outside traditional categories, offering the flexibility to support ever...

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Wearhouse Operative

Alexandria

Negotiable

Storeperson - Warehouse Full-time | Fashion Accessories, Beauty & Wellness | 3PL Location: Alexandria Immediate Start We are seeking a reliable and motivated Storeperson to join our busy warehouse and logistics team. In this hands-on role, you will be a key part of managing the day-to-day flow of goods in and out, supporting operations across multiple brands, including in-house and Third-Party Logistics (3PL) clients. This role is perfect for someone with a current forklift licence, a keen eye for detail, and a proactive mindset. You'll thrive in a fast-paced environment where priorities shift and growth is constant. This candidate will need to be available immediatly. Key Responsibilities: Receive, check, and process all incoming goods, including unloading deliveries and containers Inspect stock for damage or discrepancies and report issues promptly Unpack, sort, palletise, label, and store products with clear brand separation Pick, pack, and prepare orders for dispatch across eCommerce, wholesale, and retail channels Load and unload stock using a forklift (high reach and articulated experience is a bonus) Ensure all outgoing shipments are secure, accurate, and dispatched on time Replenish picking locations to support high order volumes and fast turnaround Maintain a clean, safe, and organised workspace Participate in regular stocktakes and inventory counts Identify process improvements to increase accuracy, efficiency, and space utilisation Maintain accurate records of all stock movements using paperwork, digital logs, or warehouse management systems Monitor stock rotation to ensure seasonal or dated products are handled appropriately About You: Current Forklift Licence (LF) with hands-on experience; High Reach experience is highly desirable Previous experience in warehouse, logistics, or inventory roles (fashion, beauty, or retail preferred) Able to work independently with minimal supervision Basic computer skills Strong organisational and time management skills Excellent attention to detail and accuracy Physically fit and confident with manual handling A proactive self-starter who thrives in a fast-paced, changing environment Why Join Us: Work with a diverse range of fashion, beauty, and wellness products Make a real impact every day with meaningful contributions Onsite parking Monday to Friday role, finishing early on Friday Email-Leannec@tshr.com.au

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Practice Manager - Vibrant Specialist Clinic | Capalaba

Capalaba

Negotiable

Make this clinic your own. Lead with confidence. Be supported every step of the way. Join a modern, purpose-built specialist clinic that's part of Australia's largest national healthcare group - known for its quality care, friendly culture, and commitment to supporting both patients and staff. Here, you'll enjoy the best of both worlds: 💡 A close-knit, community-focused clinic where your ideas are heard 🏢 Backed by a large, stable organisation with strong systems and shared-service support across Payroll, HR, Finance, and Marketing About the Role We're looking for an experienced Practice Manager to lead a small, friendly team and keep our clinic running smoothly day to day. You'll have real ownership to shape operations, streamline processes, and create a welcoming experience for both patients and staff. You'll: Oversee daily operations and coordinate rosters for 2-3 team members Support 3 specialist doctors (2 full-time, 1 part-time) with scheduling and onboarding Lead reception and patient services with professionalism and warmth Manage supplies, facilities, and supplier relationships Drive clinic improvements - from workflow changes to marketing campaigns Ensure compliance, confidentiality, and smooth daily performance Why You'll Love Working Here ✨ Autonomy & Impact - Make this clinic your own. Implement ideas and improve how things are run. 💬 Supportive Leadership - Work with approachable managers and friendly doctors who value collaboration. 🕐 Great Work-Life Balance - Monday to Friday only, with flexible start and finish times. 🚗 Convenient Location - Modern clinic in Capalaba with ample parking and nearby amenities. 🌱 Career Growth - Genuine progression opportunities across a large, growing national group. 💙 Perks - Staff discounts, strong admin support (HR, Finance, Payroll, Marketing), and a lovely patient base who appreciate great care. What You'll Bring Proven experience in medical practice management or practice coordination Confident leadership and people-management skills Strong organisational ability and patient-focused approach Experience using Best Practice software A friendly, proactive attitude and commitment to continuous improvement The Offer 💰 $75,000 - $90,000 + Super (commensurate with experience) 📅 Full-time, Monday-Friday - No weekend work 🌟 Flexible start and finish times How to Apply If you're ready to take the next step in your healthcare leadership career, apply via SEEK or email your CV titled "Practice Manager - Capalaba" to ralpg@tshr.com.au. All applications are treated with the highest confidentiality.

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Customer Care Lead

Sydney

superannuation

The Company A premium fashion accessories brand with a growing global following - known for trend-setting designs, timeless silhouettes, and commitment to quality craftsmanship that blends fashion, confidence, and creativity. Whilst the business is still small, it is growing rapidly, so needing an experienced Customer Service Lead to own the customer service & order fulfillment space. About the Role You'll be the friendly, solutions-focused voice of the brand- managing customer enquiries, returns, and repairs while ensuring every order is processed and delivered seamlessly. This role sits at the intersection of customer experience and operations, perfect for someone who loves variety, thrives in a fast-paced environment, and takes pride in delivering excellence. What You'll Do Deliver exceptional customer service across email, live chat, and social channels. Manage enquiries around orders, returns, repairs, and refunds. Support order fulfilment and logistics to ensure timely, accurate dispatches. Process returns and exchanges in line with company policies. Identify recurring issues and suggest process improvements. Stay across product launches, brand campaigns, and promotions. About You We're looking for someone ready to take full ownership of the role - a hands-on position with the opportunity to grow and eventually lead the customer service team. 2-3 years' experience in customer service, ideally within fashion eCommerce. Proficient in Shopify and Starshipit (Gorgias experience a plus). Experience implementing new policies and procedures that have improved business processes. Experience leading a team is highly beneficial. Why You'll Love It Be part of a fast-growing, design-led fashion brand. Join a small, passionate team that values creativity, individuality, and innovation. Run and own the customer service department. Enjoy opportunities for growth and career development. Work in a collaborative, supportive, and energetic environment. Eastern Suburbs based position with relocation to the Inner West in the new year. APPLY NOW or send your CV to emmac@tshr.com.au

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Merchandise Allocator- Retail/Eyewear

Alexandria

Negotiable

Merchandise Allocator - Retail/Eyewear Division: Merchandise Planning Section: Retail/Eyewear Location: Alexandria About the Role We are seeking an experienced Allocator to join a fast-paced, dynamic merchandising team within a leading fashion accessories and eyewear business. This role plays a key part in ensuring product is allocated effectively across key retail partners, supporting the planning team to optimise sales performance and stock availability. You will be responsible for weekly allocations, system maintenance, and reporting for major retail accounts, working closely with Planners, Customer Service, and Warehouse teams to ensure smooth and timely stock flow. Key Responsibilities Order Allocations Under the guidance of the Planner, create weekly store-by-SKU allocations for major retail customers. Work from by-store and by-brand plans to determine stock levels based on fixture fill, rate of sale, stock on hand, and promotional activity. Manage and update internal systems to ensure accurate store and SKU data. Identify and resolve any order transmission issues promptly with internal and external stakeholders. Reporting Maintain and update weekly sales tracking files and performance reports to monitor sell-through by store and SKU. Assist Planners in using these reports to inform allocation and replenishment decisions. Team Support Support the planning team with tasks such as: Product and SKU registration Stock transfers between warehouses Monitoring inbound stock and prioritising receipts with the warehouse team Tracking production and delivery timelines Cross-Functional Communication Maintain regular communication with Planning, Merchandise, Warehouse, IT, and Customer Service teams. Ensure key stakeholders are aware of delivery schedules, allocation timelines, and any changes impacting order flow. Key Requirements Minimum 2 years' experience in an Allocator or Merchandise Support role within retail, wholesale, or FMCG. Advanced Excel skills with the ability to manage large datasets and reporting tools. High level of accuracy, attention to detail, and strong numerical ability. Excellent time management and organisation skills, with the ability to meet multiple deadlines. Strong written and verbal communication, and a collaborative team player. Comfortable working autonomously and under pressure in a fast-moving environment. Core Competencies Customer Focus: Ensuring customer needs drive allocation and stock decisions. Collaboration: Building positive relationships across teams and departments. Proactivity: Taking initiative to identify improvements and drive efficiency. Decision-Making: Analysing data to support commercial allocation decisions. Quality Orientation: Maintaining accuracy and consistency in all work. Communication: Clearly and confidently sharing information with internal and external partners. Time Management: Organising workload effectively to meet strict timelines. Personal Attributes Detail-oriented, reliable, and proactive. Friendly, professional, and team-focused. Calm under pressure with a solutions-driven mindset. Passionate about fashion, product, and delivering results. To apply email leannec@tshr.com.au

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Merchandise Planner

Pyrmont

Up to AU$120000 per annum

Planner - Head Office, Sydney Category: Merchandise Planning | Full-time | Sydney-based We're looking for an experienced Planner to join a leading Australian retail brand with a strong national presence and a passionate customer base. This is an exciting opportunity to play a pivotal role in driving commercial performance and delivering a compelling product range across multiple categories. About the Role As a Planner, you'll partner closely with the Buying team to deliver the best possible assortment for customers through strategic planning, forecasting, and inventory management. You'll be responsible for achieving sales and margin targets, building budgets and open-to-buy plans, and leading key planning initiatives that shape category success. You'll own the end-to-end inventory management process - from budget planning and forecasting to in-season trading, markdown strategy, and post-season analysis - ensuring financial goals are met and exceeded. Key Responsibilities Prepare, review, and execute budgets and open-to-buy plans to meet strategic sales and margin targets. Manage end-to-end inventory and category planning, ensuring optimal stock levels and commercial outcomes. Partner with Buyers to lead the forecast review process, identifying opportunities, risks, and growth strategies. Deliver in-season trading actions, promotions, and markdown strategies to achieve budget outcomes. Conduct pre- and post-season reviews to analyse performance and identify market opportunities. Build and execute assortment plans that reflect customer needs, commercial goals, and brand strategy. Support allocations and replenishment processes to maximise sales and minimise aged stock. Visit stores and warehouses to gain insight, resolve stock issues, and strengthen cross-functional relationships. About You You're a commercially minded and data-driven planner who thrives in a fast-paced retail environment. You bring strong analytical skills, strategic thinking, and the confidence to influence key business decisions. You'll also have: Proven experience in retail merchandise planning, ideally across multiple categories. A strong track record of achieving sales, margin, and stock targets. Advanced Excel skills and experience with merchandise planning systems. Excellent analytical and numerical skills with great attention to detail. Strong communication and stakeholder management capabilities. A proactive mindset - able to identify challenges early and implement effective solutions. You'll Love This Role If You: Are passionate about delivering results and driving commercial success. Enjoy partnering with cross-functional teams to bring strategy to life. Thrive in a collaborative, supportive, and fast-moving retail environment. Want to make a real impact in a business that values ownership, curiosity, and continuous improvement Email: leannec@tshr.com.au

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Head of Production - Mandarin speaking

Sydney

superannuation

The Company Join one of Australia's fastest-growing multi-brand fashion groups, home to five dynamic labels with a strong retail and online presence. Known for its trend-driven design, accessible price point, and strong retail and online presence, it delivers a diverse range of styles that cater to different customer segments while maintaining a cohesive brand identity. The business operates with an agile, vertically integrated model - overseeing design, production, and distribution - and continues to expand rapidly across both the Australian and international markets. The Role Seeking an experienced Head of Production to lead and optimise end-to-end production operations across Australia and China. This is a senior leadership role for someone who thrives in fast-paced, high-SKU fashion environments and can bridge cultural and operational gaps to deliver efficiency, cost control, and commercial success. You'll be responsible for overseeing all production operations across five labels - ensuring clear communication, tighter timelines, and greater visibility across every stage of the supply chain. Key responsibilities include: Oversee production across multiple brands and product categories (approx. 240-300 SKUs/month). Manage timelines, critical paths, and garment manufacturing processes from concept to delivery. Lead and mentor both Australian and China-based production teams. Negotiate costings and terms with offshore factories to maximise margins. Identify inefficiencies or double-handling and implement streamlined systems. Strengthen reporting and visibility across the production cycle. What We're Looking For Fluent in Mandarin (essential) - able to communicate confidently with factories and the China-based team. A commercial, solutions-focused mindset with strong negotiation and leadership skills. Proven success managing offshore production and multiple stakeholders. Deep understanding of garment manufacturing, timelines, and cost management. Experience working across multi-brand, high-volume fashion environments. Strong leadership presence - capable of setting structure, driving accountability, and empowering teams.

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Sales Manager - Education & Training

Parramatta

Negotiable

Lead. Inspire. Grow. Are you a natural leader who thrives on driving performance, building strong teams, and achieving results with purpose? This is a rare opportunity to join a respected and fast-growing organisation within the education and training sector - backed by one of Australia's most trusted names. You'll lead a passionate sales team that's changing lives through learning. Every conversation your team has helps students reach their full potential - and you'll be the one inspiring and guiding them to success. About the Company Our client is a well-established leader in the education and training sector, committed to delivering high-quality learning experiences that empower students to achieve their goals. Known for its innovation, integrity, and student-first approach, the company combines the stability of a trusted brand with the energy and agility of a growth-focused organisation. This is a place where your leadership can directly impact both business success and student outcomes. About the Role As Sales Manager, you'll take ownership of sales performance and team development across multiple locations. You'll: Lead, motivate, and coach a talented team to exceed sales and conversion targets Personally drive key customer relationships and enrolment opportunities Build and maintain a high-performance sales culture based on integrity and achievement Collaborate with senior leadership to refine strategy, improve processes, and grow market reach It's a hands-on, people-focused role where your leadership will directly influence business results and student success. About You You're an energetic, confident, and results-driven sales leader who: Has proven success managing and motivating a high-performing sales team Brings a proactive, hands-on approach and thrives in a fast-paced environment Builds trust quickly with customers and colleagues alike Finds meaning in work that creates a positive impact Experience in education, training, or service-based B2C sales will be highly regarded. What's on Offer Competitive base salary + performance incentives Career development with a growing and well-backed organisation Supportive, values-driven culture that celebrates collaboration and innovation The opportunity to make a genuine difference while leading a successful sales team Salary Competative base remuneration, commensurate of experience + performance related bonuses. Strong OTE! Ready to take your sales leadership to the next level? If you're motivated by purpose as much as performance, we'd love to hear from you. Click apply now to lead a team that's transforming futures - one student at a time. Alternatively, email your resume titled 'Sales Manager - Education' to ralphg@tshr.com.au

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Textile Production Artwork Lead - Premium Fashion House

Alexandria

Negotiable

Textile Production Artwork Lead - Premium Fashion House Sydney | On-site | Competitive Base Salary + Super A rare opportunity has opened within one of Australia's most respected premium fashion brands - a global leader known for its meticulous craftsmanship, design innovation, and commitment to quality. This is a hands-on leadership role within their in-house Design Studio, managing a small, highly skilled textile pre-production team and collaborating closely with external artwork specialists. You'll be the key connection between design vision and flawless print execution - ensuring every artwork is ready for production at the highest standard. About the Role As the Textile Production Artwork Lead, you'll take ownership of the technical artwork process - from refining final design files through to print-ready delivery. You'll guide your team, streamline workflows, and champion digital tools that enhance textile precision and consistency. What You'll Do Manage and mentor a small in-house team of textile technicians, plus an offshore artwork support team. Oversee all pre-production artwork and ensure it's accurate, colour-correct, and technically sound. Review artwork scale, repeat, and placement to guarantee readiness for print and production. Identify risks early and troubleshoot issues before they reach the production floor. Drive digital adoption of CLO 3D and Adobe workflows to support efficiency and innovation. Maintain artwork accuracy and documentation within PLM and internal systems. About You Experienced in fashion textiles, garment construction, print preparation, or production artwork within fashion or textiles. Deep understanding of garment construction, textile manufacturing, and print processes. Proficient in Adobe Illustrator and Photoshop; CLO experience highly regarded (training available). Exceptionally organised, detail-oriented, and calm under pressure. A confident communicator and team player who can lead, coach, and problem-solve effectively. What's On Offer A key leadership position within a globally recognised Australian fashion brand. Work closely with an experienced design leadership team in a collaborative, fast-paced environment. The chance to influence quality outcomes across multiple collections and product categories. Ideal for someone ready to step up from senior textile designer or artwork coordinator to management or for someone who is already managing. Lots of company perks such as product discounts, team events, flexible environment, L&D and more. If you're technically minded, passionate about detail, and have a passion for textile artwork, we'd love to hear from you. 📩 Apply now to join a brand where your precision and expertise truly make an impact - hit apply or email your resume to ralphg@tshr.com.au with the title 'Textile Production Artwork Lead' to be considered.

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Showroom Coordinator

Alexandria

AU$66000 - AU$70000 per annum + Commission

Showroom Coordinator Location: Alexandria Onsite: 5 days per week Salary: $70k+super+Commission Are you a natural multitasker with an eye for detail, a flair for customer service, and a love of fashion? We're looking for a Showroom Coordinator to join a leading Sydney-based luxury womenswear brand! This is a dynamic and varied role where no two days are the same - combining client service, event support and social media coordination. You'll play a key part in ensuring the showroom runs seamlessly while providing exceptional experiences to our clients and team. What you'll be doing: Deliver a luxury showroom experience and build lasting relationships with clients Support events, launches, and promotions to bring the brand to life Create and post engaging content for platforms such as Little Red Book, Weibo, and WeChat Maintain showroom presentation, stock management, and back-of-house organisation Breakdown of Role: 50% Customer Styling Appointments 20% Inventory Management (steaming / replen / Merch etc) 15% VIP Outreach & Engagement (active clienteling) 15% Backfill support to Customer Service Coordinator (when on leave / or higher influx of enquiries). What we're looking for: 1-2 years of retail experience, ideally in a premium or luxury environment Strong communication and organisational skills A proactive, positive, and detail-oriented approach Passion for customer experience and brand storytelling Mandarin language skills are a bonus but not essential Perks: Supportive and collaborative culture with long-term team retention Seasonal clothing allowance & generous staff discount Fun team events and celebrations If you're ready to take on a hands-on, fast-paced role where your creativity and initiative are celebrated, we'd love to hear from you! Email leannec@tshr.com.au

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Store Manager - Hurstville | Fashion Retail

Hurstville

Up to AU$65000 per annum

Store Manager - Hurstville | Full Time | Fashion Retail Calling all fashion-focused leaders who thrive in a fast-paced, style-driven environment! We're on the lookout for an experienced, inspirational Store Manager to lead our Hurstville team. If you're passionate about fashion, customer experience, and developing a motivated team - this is your moment to shine. What's in it for you: Tuesday-Saturday roster (enjoy your Sundays off!) $1,000 annual clothing allowance - wear what you love Seasonal bonus opportunities Generous 40% employee discount + exclusive family & friends offers Birthday leave and wellbeing initiatives Career development programs and leadership training Recognition and reward programs Work with a global fashion brand known for style, quality, and empowerment Your Opportunity: Reporting to the Area Manager, you'll take ownership of your store's success by: Leading, inspiring, and developing your team to achieve sales and service excellence Creating an engaging, fashion-forward store experience Driving results through effective operations, visual merchandising, and team motivation Building strong relationships with customers and your retail community Taking pride in your store presentation and team culture About You: You're a confident leader with a love for fashion and people. You bring: Proven retail management experience (fashion or accessories preferred) A track record of achieving KPIs and driving sales performance Strong coaching and team development skills An eye for detail and flair for visual merchandising Excellent communication and customer service focus Flexibility for late nights, weekends, and public holidays as needed Why You'll Love It: Join a team that celebrates confidence, creativity, and connection. No two days are the same - every shift is an opportunity to inspire, grow, and lead with style. Location: Hurstville Roster: Tuesday - Saturday Salary: Competitive + clothing allowance + bonus potential Email: leannec@tshr.com.au

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Store Manager - Ladies Fashion Apparel

Miranda

Up to AU$65000 per annum

Store Manger - Miranda Are you ready to step into a role where no two days are the same? Join a fast-growing fashion brand and lead multiple store teams to deliver exceptional customer experiences, drive sales, and create a vibrant retail environment! Why this role will excite you: Tuesday - Saturday roster $1,000 annual clothing allowance Seasonal bonus potential Generous 40% employee discount + family & friends discounts Birthday leave Wellbeing and sustainability initiatives Learning & development programs Recognition programs & service awards Exposure to a global business operating across 5 continents Recruitment referral incentives Your role: Reporting to the Area Manager, you'll be a solution-focused leader who motivates and inspires teams to reach their full potential. You'll: Coach and develop your teams to achieve sales and performance targets Translate strategy into action on the floor Build strong relationships with your team and customers Get hands-on with our beautiful collections What we're looking for: Retail store management experience Proven ability to meet sales, wage, and performance targets Passion for coaching and developing teams Experience with performance management and roster execution Strong communication skills with a customer-first mindset Visual merchandising experience Flexibility to work late nights, weekends, and public holidays Fashion-savvy with an eye on trends About us: We're a dynamic, globally connected fashion brand with a thriving community of trendsetters, creatives, and style enthusiasts. Diversity, inclusion, and a customer-first mindset are at the heart of everything we do. Location: Miranda, New South Wales, Australia If you're ready to lead, inspire, and grow in an exciting retail environment-this is your moment! Email: leannec@tshr.com.au

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Area Manager - Queensland - Womenswear

Brisbane

Up to AU$100000 per annum

Area Manager - Women's Fashion Retail Location: Brisbane or Gold Coast (QLD Region) Salary: $90,000 - $110,000 + Super + Car Allowance + Quarterly Bonus Lead. Inspire. Empower. Join one of Australia's most loved womenswear brands - known for its timeless style, exceptional quality, and warm, customer-first culture. With a strong national presence and exciting growth ahead, this brand offers the perfect environment for an experienced retail leader ready to make a real impact. The Role As Area Manager, you'll take ownership of a high-performing portfolio of stores across South-East Queensland - from the Sunshine Coast to the Gold Coast. Reporting to the Retail Leadership Team, you'll lead a talented group of Store Managers to deliver outstanding results and memorable customer experiences. Your key focus will be on people, performance, and presentation - ensuring every store reflects the brand's standards and values. What you'll do: Lead, coach, and inspire Store Managers to achieve sales and KPIs Drive commercial success while fostering a positive, people-first culture Ensure consistency in operations, visual presentation, and customer service Recruit, onboard, and develop top retail talent Build strong relationships with internal partners and the retail leadership team About You You're a confident and passionate retail leader with experience managing multiple stores. You thrive on developing people, driving results, and creating an environment where teams love to perform. You'll bring: Proven multi-site or Area Management experience (women's fashion essential) Strong commercial acumen and KPI management skills A supportive and empowering leadership style Excellent communication, planning, and problem-solving abilities A calm and composed approach - even when things get busy What's in it for you Competitive base + car allowance + quarterly bonus Clothing allowance & generous staff discount Birthday leave + clear career progression pathways Supportive senior retail leadership team Apply Now If you're a passionate retail leader who loves fashion, people, and performance - we'd love to hear from you. Please note you must have past experience in woman's fashion - candidates that do not have this, will not be considered. Email - leannec@tshr.com.au

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Area Manager - NSW - Womenswear

Parramatta

Negotiable

The Company Join a leading Australian womenswear retailer with a reputation for quality, timeless design, and exceptional in-store experience. With a strong retail network and a loyal customer following, the brand continues to grow and evolve across Australia and beyond. This business values genuine leadership, collaboration, and commercial results - creating a supportive and inspiring environment for those who love people and fashion in equal measure. The Role Reporting to the Retail Leadership Team, you'll manage a portfolio of busy fashion stores and concessions across Western Sydney. You'll play a key role in developing your teams, driving sales, and ensuring each store delivers an exceptional customer experience that reflects the brand's high standards. Key responsibilities: Lead, motivate, and support Store Managers across multiple locations Drive sales performance, profitability, and customer satisfaction Build capability and confidence within your store leadership teams Maintain operational excellence and uphold brand presentation standards Partner with senior retail leaders to deliver key initiatives and outcomes About You You're an experienced retail leader with a natural ability to inspire others. You combine commercial focus with empathy, and you're as comfortable in-store coaching your team as you are reviewing KPIs or planning business strategy. You'll bring: Proven experience as an Area or Multi-site Manager within fashion apparel (women's preferred) Strong commercial acumen and results-driven mindset Excellent communication, organisation, and coaching skills A polished, professional approach and passion for retail excellence Resilience, adaptability, and a people-first leadership style Salary Strong base remuneration (approximately $90K-$100K, depending on experience), + Super, car allowance and bonus. Benefits Competitive salary + car allowance + quarterly performance bonus Generous clothing allowance and staff discount Additional leave and career development opportunities Supportive leadership and a collaborative retail culture Join a brand with strong growth and a loyal customer base To Be Considered If you're a hands-on, people-focused leader with a love for fashion and a passion for developing others - we'd love to hear from you. Apply now for a confidential conversation or email your resume to ralphg@tshr.com.au with the title 'Area Manager - NSW' to be considered.

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Wholesale Sales Executive

Alexandria

superannuation

The Company: A fast-growing, customer-focused fashion accessories business operating in the wholesale and retail space. The company specialises in premium, fashion-forward products and works closely with a variety of retail partners to deliver high-quality, on-trend ranges. The team is dynamic and collaborative, with a strong focus on sales growth, operational excellence, and creating engaging customer experiences across multiple channels. About the Role: Seeking a proactive, organised, and commercially-minded Account Executive, managing a portfolio of wholesale accounts and act as the primary contact for buyers and planners. This is a mid-level position, ideal for someone with 2-4 years' experience in account management, wholesale, or sales coordination. You'll be responsible for driving commercial outcomes through strong relationship management, proactive sales planning, and effective cross-functional collaboration with Marketing, Merchandise Planning, Customer Service, and Visual Merchandising. What You'll Do: Account Management & Planning: Manage wholesale accounts, liaise with buyers and store teams, oversee order processing, and lead seasonal planning. Conduct sales reviews and identify growth opportunities. Sales & Operational Coordination: Track orders, manage stock intake, and ensure timely delivery. Maintain accuracy of product data and assets across retailer portals. Cross-Functional Collaboration: Work closely with Marketing, Merchandising, Customer Service, and VM teams to execute campaigns, promotions, and ensure brand standards. Analysis & Reporting: Analyse sales, stock, and market trends to inform planning and identify opportunities. Prepare insights for internal reviews and account meetings. What Success Looks Like: Achieve or exceed sales budgets and sell-through targets. Maintain operational excellence in order intake, delivery, and reporting. Build strong, trusted relationships with buyers and internal teams. Proactively identify opportunities to grow the business and close budget gaps. What We Need: 2-4 years' experience in account management, wholesale, or sales coordination (fashion, lifestyle, or consumer goods preferred). Strong relationship management, communication, and organisational skills. Data-driven and commercially minded, with confidence in Excel and PowerPoint. ERP or retailer portal experience is a plus. Ability to work cross-functionally, manage multiple priorities, and thrive in a fast-paced environment. Why Apply: Work from the head office (Alexandria) with flexible hybrid work arrangement. Opportunity to own and grow a portfolio of wholesale accounts within a collaborative and dynamic team. Internal progression opportunities. Product discounts. Chance to work cross-functionally with Sales, Marketing, Merchandise Planning, and VM teams to deliver impact across the business. If you're passionate about account management, enjoy driving results, and thrive in a collaborative environment, we'd love to hear from you! APPLY NOW or email emmac@tshr.com.au

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OUR EXPERTISE

Meet the Directors

Garry Connell

Garry Connell

It's now more than two decades ago when in 1995 Garry founded and opened the doors of Trak Recruiting, and three decades since he joined the recruitment industry in 1985 with Australia’s most significant executive recruitment groups. Since then, Garry has partnered literally with hundreds of organisations and tens of thousands of candidates as both parties look for that right connecti...

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Garry Connell
Ralph Goumal

Ralph Goumal

​As GM of Sales, Ralph has amassed over a decade of recruitment experience since arriving to Australia from the UK in 2011. He heads up TSHR’s national function acrosssales, category management & ecommerce, with a large focus on FMCG, Retail and Fashion.​

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Nicole Goumal

Nicole Goumal

Nicole Goumal is a dynamic and results-driven professional serving as the General Manager of Recruitment at TSHR – Trak & Scarlett Recruitment. With a remarkable career spanning over 16 years in fashion recruitment, Nicole has showcased exceptional skills and expertise in sourcing top talent for senior and executive positions within the fashion industry. Her curren...

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Testimonials

Client Testimonial

​"Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise."— Richard Goodman - CEO 

Client Testimonial , FoodCo Group Pty Ltd
Richard Goodman

​Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise.

Richard Goodman , CEO

Client

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Client Testimonial

​"Ralph Goumal has assisted our business on various senior roles, consistently providing exceptional service, demonstrating exemplary organisational skills and a strong commitment to understanding our needs. Ralph's reliability and communication ensured a smooth recruitment process each time. Overall, Ralph is a master of his craft and an invaluable partner in our recruitment efforts." — Sonia Dimasi, Group GM - People & Culture

Client Testimonial , Kennedy Watches & Jewellery
Client Testimonial

"I have known Garry for well over 20 years and have used Trak to recruit a variety of roles, initially at Sanity Music and also at both Diva and Lovisa.Since Lovisa listed on the ASX, we have engaged Garry for a number of senior search assignments  including CEO, CFO, Global COO and Head of People.  Throughout my dealings I have found him easy to deal with, very responsive, he has a genuine interest and understanding of our business and goes to extra effort to come up with a result. Finally his network and knowledge of what’s happening in retail and fashion is first class, which in addition to having access to outstanding candidates, provides us with additional HR information such as remuneration benchmarking."— Shane Fallscheer, Managing Director

Client Testimonial , Lovisa Holdings Ltd
Client Testimonial

“I have always found Garry to be the utmost professional when dealing with sensitive conversations and arrangements. Garry is very supportive, both as a candidate and also as a client. Garry (Trak) can very quickly understand the needs of both parties and are able to provide the best solutions when placing and recruiting for roles. Also great on the follow up to ensure everything is working out .” – Mike Worner, COO, Ultraceuticals

Client Testimonial , Ultraceuticals
Client Testimonial

"Garry is an expert in his field who invests time understanding the needs of his client and matching them with the skills and aptitude of his candidates. Over the years Garry has kept an appropriate level of contact with me and forged a valuable relationship which helps him understand what type of role might be suited to my capabilities and meet my requirements in terms of career direction."— Richard Ansell, Thorn Radio Rentals

Client Testimonial , Thorn Radio Rentals
Candidate Testimonial

"Nicole is one of the most professional consultants I have dealt with. She was able to clearly articulate the key requirements for the role that she was recruiting for and took the time to make sure I was completely prepped with all background information for the interview process and during my decision making process. She also provided invaluable knowledge on the market knowing that I was looking at a relocation for the role. I would not hesitate to recommend Nicole." — Stephanie Lang - CMO​

Candidate Testimonial , Stephanie Lang
Client Testimonial

“Belinda McPhee is a highly accomplished Human Resources specialist. An outstanding judge of people with highly developed in depth technical skills. Belinda is able to work comfortably with Boards of companies. She is highly respected by Senior Management as a person who can strategize companies change management requirements.” —Graeme Maher, Senior Retail Consultant

Client Testimonial , Former Westfield Director of Human Resources and Retailer Relations
Client Testimonial

"I have known Garry for 4 years after starting as CEO of Bras N Things when I also learnt that Garry’s relationship with the company goes back decades. We have enjoyed a successful recruitment partnership with several members of the Trak and Scarlett team across a number of positions including accounting and finance, production and design, shipping and logistics, State and Area Managers. In addition to identifying candidates with some unique skill sets we have also had success with the right culture fit. Garry has extensive knowledge of the market, responsiveness, availability to speak at all hours and also wanting to take an interest in our business and its success. I have no hesitation in recommending Garry and his team." — George Wahby, CEO

Client Testimonial , Bras N Things
Candidate Testimonial

​"Finding a new job is typically known to be a painstaking, scary and lengthy task, which was exactly what I was expecting for myself. I am so lucky that I met Jordan at the perfect time, because he made the entire process so easy and actually quite exciting. He listened to every expectation and condition that I had and made sure that my interests were properly addressed and represented.The process of interviewing and finding a new job took quite literally just under a week, and it was all thanks to Jordan's planning and communication skills. He helped negotiate my salary for me as well as the position itself, and in the end, I ended up scoring an absolute dream job.Jordan is incredibly understanding and friendly to the point where I felt like I was talking to a long-time friend and not a recruiter, which really put me at ease. I cannot recommend him highly enough to anyone looking for a job/employee, as he successfully connects the right applicants to the right companies. Jordan is absolutely incredible, and I know that I've made a friend and supporter for life!" —Lana Mallia

Candidate Testimonial , Lana Mallia
Candidate Testimonial

"Garry was referred to me and within 3 minutes of our first conversation it soon became clear why, as he combines a global perspective with local insight to help find the right fit between everyone involved. Highly personable he took great care to understand my background and aspirations, and was then laser focussed in creating high value introductions for me, one of which I am delighted to say has led to a fantastic role. Stop reading this and make contact with Garry and his team!" — Brian Townshend

Candidate Testimonial , Brian Townshend
Candidate Testimonial

"Garry is a stand out amongst executive recruiters in the Retail industry. As a dedicated professional Garry works tirelessly to ensure the needs of the client and the applicant are met. Through combining industry leading knowledge with an extensive contact list and a genuine interest in both client and applicant Trak is able to ensure they deliver the best result every time! Other recruiters make promises and very rarely follow through but Garry and the team at Trak understand the true meaning of customer satisfaction!"— Tishara Mina, Queensland State Manager

Candidate Testimonial , Tishara Mina
Candidate Testimonial

"The overall service and support received from Trak has been excellent. Whilst I was seeking employment, I dealt with many recruitment agencies. Most performed poorly in regard to their service & follow up. Trak was one of only two agencies that I rate highly. The service provided by them was professional, supportive and very personable. Further, I am now employed in a national role and in time will require the services of a recruitment agency. Trak will be the first agency I contact for my recruitment needs." — Des Carroll, National Retail Operations Manager​

Candidate Testimonial , Des Carroll
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Resume Writing Tips

How to Get Your Resume Noticed by a Recruiter

Over the past 20 years, the purpose of a resume has changed considerably. Long gone are the days when you would go in and ask to speak to a manager or drop a hard copy resume on a recruiter’s desk in a plastic sleeve, on bright glossy coloured paper and a picture to stand out. Nowadays, you apply online with all the other hundreds (or thousands) of applicants, which can be unfavourable for some, or favourable if you follow our tips below.At present, most recruitment agencies use an applicant tracking system (ATS) - software that helps them organise job applications and ensure no body falls through the cracks. However, there are also agencies who use software programs where AI (artificial intelligence) search for key words and skills and do the pre-screening for them. So, in essence, the colour and size of your resume does not matter, but keeping your resume format simple, straight forward and using the right key words is what’s going to get your resume noticed by a recruiter.At our agency, we do use an ATS software system, however we also still  believe that people will spot and feel more things in a CV than AI, so all of our recruiters still read all resumes received to maintain that human touch. To really catch a recruiter’s eye, your resume needs to grab a recruiter’s attention nearly instantly. Like a newspaper story, no matter how good the content, the first 10% of the story is where impressions start. So, how does one do such a thing? Here are a few ways to make your resume instantly eye-catching. (And it’s not with colourful graphics or professional headshots.)1. Use the Good Old Resume FormatA common mistake people make in an effort to make their resumes a bit more flashy is to get creative with the formatting. And while this is sometimes okay in more arts-centric professions, in general you really don’t want to mix up the standard resume formatting too much, because it makes it harder for recruiters to find what they’re looking for (not to mention it wreaks havoc with CRM systems).It’s helpful to remember that recruiters don’t forward a resume because it’s pretty—they send resumes along when they see a candidate is qualified. So, make sure your skills are seen, not tucked away somewhere unexpected.Keep your name and contact information at the top, make your section headings stand out through bolding, underlining, or all-caps text, and have your achievements written out as bulleted statements. It’s all about making it easy to find the right information to convince them to move you on in the recruiting process—not to win a graphic design contest. (Unless, well, you’re going for a graphic design job).2. Make the Best Stuff Loud and ClearWhile you don’t want to shake up the formatting too much, you do want to make sure your most relevant experiences are as close to the top as possible. With only a blink, you know the recruiter is looking at the very top of your resume—not halfway down the page, and definitely not somewhere near the bottom.What does this mean? Think about what’s most important in getting you hired for each specific position you’re applying for and rearrange your resume accordingly. If you’re straight out of university and interested in an ASM or management position, put your education section up top, and make sure your degree is front and centre. If you’re an experienced Retail Manager, you’ll want to have relevant skills up at the top of your resume in a summary of qualifications section. And, if your most recent experience isn’t the most relevant to the job you’re seeking, then it’s time to create a tailored experience section, like “Business Development Experience” or “Team Leader Experience,” that goes above the rest of your positions. The key here, again, is to make sure whoever’s reading your resume gets the message about what you have to offer—instantly.3. Use Emphasis StrategicallyAside from making sure everything is where it’s expected and moving your strengths to the top, you also want to be thoughtful about what else is highlighted throughout your resume. In other words, think about what you want to showcase, then use bolding, underlining, and italicising to emphasise those things.For example, if you have an internship at a well-known company like Woolworths, Amazon or Gucci, you’ll probably want to point to the company name rather than your position title. Alternatively, if you wore multiple hats as one of the first employees of a small start-up, you may want to put greater emphasis on your job title than on the name of the company. Since your resume only gets a quick glance, it’s likely that whatever is bolded is going to be what’s looked at. Make sure it makes an impact.Times have changed and it’s important we realise that the purpose of a resume has changed as well.It’s important to remember, that when you send out your resume, it’s not just about making it easy for a recruiter to read and making your best stuff stand out, but it’s also how an ATS system picks up this information as well. If you’re not successful for the job you’re applying for you’ll be depending on how the ATS system has coded your resume to make sure it comes to the consultants attention next time. And you can learn more about that in part 2 of this blog, coming soon!

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Employment Legislation Updates at 3 July 2020

As the new financial year has begun, so too have a swag of new legislative updates relevant for Retail and Wholesale organisations. The following is a summary of Employment Relations updates for Australia and New Zealand as at 1 July 2020.AustraliaAnnual Wage Review 2020 - The Fair Work Commission has announced a 1.75% increase to minimum wages. This applies to all award wages. The new national minimum wage is $753.80 per week or $19.84 per hour, starting from the first full pay period on or after 1 July 2020.The start date of this increase will be staggered across all awards. Awards have been divided into 3 groups and the 1.75% wage increase starts on the first full pay period on or after:1 July 2020 for Group 1 awards which mostly includes essential services1 November 2020 for Group 2 awards which includes Storage Services and Wholesale Award and Clerks—Private Sector Award1 February 2021 for Group 3 awards which includes General Retail Industry Award and Commercial Sales AwardHigh income threshold – 2020/21 changesThe high income threshold increased to $153,600, a $4,900 increase on the 2019/20 threshold effective from 1 July 2020.Sunday penalty rates reductionThe final reductions to Sunday penalty rates in the General Retail Industry Award 2010 took effect on 1 July 2020. This reduction only affects permanent employees; Sunday penalty rates for casual employees are not changing.Extension of some temporary award flexibility provisionsThe Fair Work Commission has extended temporary award flexibility provisions in some awards that were due to end on 30 June 2020:Extension of unpaid pandemic leave - On 30 June 2020, the Fair Work Commission extended unpaid pandemic leave in some awards. Go to Unpaid pandemic leave & annual leave changes in awards for more information. Employees who are employed under one of the affected awards can access up to 2 weeks’ unpaid pandemic leave under certain circumstances, if they are prevented from working as a result of being required to self-isolate, or due to measures taken by government or medical authorities. The leave is available in full immediately to full-time, part-time and casual employees – they don’t have to accrue it.Relevant award pandemic leave end dates are:31 July - General Retail Industry Award & Storage Services and Wholesale Award30 September 2020 - Commercial Sales Award & Clerks AwardExtension of temporary award flexibility for Clerks Award - The Fair Work Commission has extended and changed the temporary Schedule I in the Clerks Award.The updated Schedule I applies from 1 July until 30 September 2020 and includes changes: Clerks Award flexibility during coronavirusJobKeeper wage subsidy and unpaid pandemic leaveAn employee receiving JobKeeper payments from their employer can still take unpaid pandemic leave under their award at the same time as receiving the JobKeeper payment.Unpaid pandemic leave & annual leave changes in awardsRequests to work additional hours on changing duties, location or days and times of work under JobKeeper updateUpdated 25 June Changing duties, location or days & times of work under the JobKeeper scheme.Wage Theft Legislation VictoriaVictoria has passed laws establishing criminal penalties for employers who deliberately underpay or do not pay their workers. Employers who dishonestly withhold wages, superannuation or other employee entitlements, will face fines of up to $198,264 for individuals, $991,320 for companies and up to 10 years’ jail. Offences will also capture employers who falsify employee entitlement records, such as payroll records, or who fail to keep employment records.  New ZealandNew Zealand Wage Subsidy ExtensionA Wage Subsidy Extension payment is available to businesses that are significantly affected by COVID-19. Applications for the Wage Subsidy Extension are open from 10 June 2020 until 1 September 2020. Eligible employers will need to reapply through Work and Income once their current 12-week subsidy has come to an end.To be eligible for the Wage Subsidy Extension, businesses must have had a revenue loss of at least 40% for a 30-day period in the 40 days before they apply, compared to the closest period last year (e.g. June 2020 compared with June 2019) and businesses must sign a declaration about their circumstances. Also, under the Wage Subsidy Extension, an employee’s normal or ordinary wages or salary are the wages or salary specified in the relevant employment agreement on the date the employer applied for Wage Subsidy Extension.Bonuses must be part of holiday pay calculationsIn May 2020, the Employment Court ruled that Bonuses must be part of holiday pay calculations.Discretionary payments, according to the law, are payments that the employer is not bound by employment agreement to make. The Employment Relations (Triangular Employment) Amendment Act 2019Triangular employment involves three parties – the employer, the employee, and a third party. From 28th June 2020 the law allows employees in triangular employment situations to include a third party to a personal grievance they have with their employer.Employees in a triangular employment situation can still raise a personal grievance with their employer where they have grounds to do so and apply to the Employment Relations Authority (ERA) for it to be resolved. Under the new law an employee can now apply to the ERA to add a third party to the personal grievance if the third party has caused or contributed to the problem.Paid Parental Leave changesFrom 1 July 2020, the duration of parental leave payments is extended from 22 weeks to 26 weeks.The maximum weekly rate for eligible parents increases from $585.80 to $606.46 gross to reflect the percentage movement in the average weekly earnings.From 1 July 2020, ‘Keeping in Touch’ days for employees increase from 52 hours to 64 hours over the duration of their paid parental leave.

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Alternative approaches to bonuses

We are living through an unprecedented world event which has particularly impacted retail organisations all over the world. Given the magnitude of the financial downturn as a result of the lockdown due to the COVID-19 pandemic, businesses and organisations have responded in many different ways as they attempt to navigate through this crisis.A positive company culture has consistently been shown to motivate employees to perform better but sustaining this positivity is not always easy, especially during this time of Coronavirus. Organisational responses to the current, uniquely challenging crisis have been many and varied. A lack of information and the lack of precedence from which to draw experience and ideas means there are many unanswered questions at the moment. There is no handbook on how to manage the situation and no one has dealt with a crisis on this scale before. However, the way an organisation adjusts in uncertain times to ensure new ways of working and support for its employees is crucial (ELMO Cloud HR & Payroll 2020).At present there appears to be 2 schools of thought to employee bonuses for FY 2020. One is that this is an unprecedented world event and with the downturn in business, no bonuses are being paid at this time. Comparatively, other businesses recognise that the current situation is not the employees’ fault and they deserve recognition for dedication throughout a stressful period and so bonuses should be paid, despite revenue targets not being met.Boston Consulting Group report that many organisations pay out bonuses to further incentivise high performance and tie them to individual and/or company performance and during these times of a pandemic, bonuses can be a lever to pull, either to support your employees by giving everyone a bonus, or to save money and get through tough times by cancelling bonuses.  Research conducted by the Boston Consulting Group in 2009 on organisations that previously had to respond to a crisis, specifically, the 2008 recession, found that cutting back on bonuses tied to both company and individual employee performance had negative effects on both effectiveness and employee commitment during the crisis. They concluded that in order to maintain employee effectiveness, it is critical to honour a commitment to bonuses if they are a normal and expected part of an employees’ compensation. However, during a pandemic, some organisations might simply not have the option of paying bonuses as it might threaten their ability to remain in business. If this is the case, Management must be transparent in communicating why that decision was made and what employees can expect in the future.A current positive example of an Annual Bonus Perspective recently reported by Forbes was by The Connor Group a real estate investment firm in the US who did not stand down or terminate employees at this time, but rather gave out bonus checks that were greater than any government support, to ensure funds got directly into the hands of workers. They gave out bonus checks ranging from $2,000 up to $9,000 per eligible employee for the majority of its 400 employees. In addition to this, the company’s CEO Larry Connor gave away all of his stock earnings (believed to be over $1.6 mill after taxes over a 2-week period) to his employees in the form of bonus payments. Connor was reported as saying that he didn’t consider the bonus payments to be gifts. His perspective was that the employees earned them by their dedication despite the instability and risks brought on by the coronavirus.In stark contrast, Forbes also recently reported on JC Penney who, due to an unsustainable debt load compounded by COVID-19, was pushed over the edge and filed for bankruptcy on May 15. This followed a report that the company had an accumulated $3.7 debt load on February 1 and officially closed all stores on April 1, standing down more than 80,000 of its employees and missing payments on two debt payment deadlines.However, despite having little money left, it awarded bonuses totalling nearly $10 million to a group of senior managers, including $4.5 million to CEO Jill Soltau. The awards, originally scheduled to be paid at the end of the 2021 fiscal year, were approved by its board to be paid earlier to “enable the company to retain and continue to motivate” its executives, including the CFO, Chief Merchant and CHRO, each of whom will get $1 million.Clara Ferreira Marques recently argued in The Sydney Morning Herald (May 12, 2020) that despite scandals and crises such as with JC Penney, executive compensation has remained too generous, too opaque and too loosely linked to long-term goals. However, the current upheaval brought on by the COVID-19 pandemic has provided the opportunity for a remake where simpler, smaller packages with a more significant non-financial component would be welcome. Positively, the current environment has prompted some better behaviour than we saw during the 2008 financial crisis, with at least some leaders moving swiftly to share the pain of employees.For example, Qantas CEO Alan Joyce announced that he will take no salary for six months, Annual Management Bonuses are set to zero for this financial year, Qantas Chairman will take no fees, the Qantas Board will take a 30 per cent reduction in fees and the Group Executive Management will take a 30 per cent pay cut. Ryanair CEO Michael O'Leary has also taken a steep pay cut, along with staff, Air New Zealand boss Greg Foran has cut his $1.65m salary by 15 per cent  and General Electric's Larry Culp will forgo his full wage for the rest of 2020.Whilst it’s understood that most often these executives can often afford a reduction in remuneration more than most employees and there is self-interest here to protect their corporate reputation, these gestures are widely welcomed.  In order to review what changes organisations should aim for in the future, it is important to recognise that pay is inherently complex and investors can make many and often competing demands of a board. Despite a large amount of research demonstrating that pay is not a significant motivating factor for Chief Executives, the current status quo may be difficult to change, but there is plenty of scope to consider improvement.If you would like advice or any assistance with a safe Return To Work plan, please contact either of our Trak HR Consulting Directors – Belinda McPhee  0417 239 458 or Garry Connell 0409 590 996.

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