ABOUT US

Our Story

Since 1995, TSHR has been connecting businesses with exceptional talent across Fashion, Retail, Textiles, Consumer Goods, FMCG, Digital, and Beauty. In 2018, we combined the expertise of three independent agencies - Trak Recruiting, Scarlett Recruitment, and Trak HR Consulting - to provide a complete suite of recruitment and HR solutions. Today, TSHR leverages the combined strengths of Trak Recruiting, Trak HR, and Trak Executive to deliver a comprehensive talent and people solution.

Headquartered in Sydney, we partner with clients across Australia and New Zealand and have successfully filled roles across the APAC region and globally. As one of Australia's longest-established specialist agencies, we have supported iconic multinational brands as well as fast-growing start-ups, building trusted relationships at every level. As a people-led business, we bring deep industry knowledge and an unmatched network developed over decades, committed to integrity and outcomes that make a real difference.

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All specialisations

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Core specialisations

Digital, Tech & Ecommerce
Digital, Tech & Ecommerce

DIGITAL & TECHNOLOGY: We recruit: Head of Digital, Chief Technology Officer, Digital Marketin...

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Retail & Store Operations
Retail & Store Operations

RETAIL & STORE OPERATIONS:We recruit: Stores Director, Multi-site Managers – all levels, Stor...

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Merchandise, Planning & Buying
Merchandise, Planning & Buying

BUYING:We recruit: Buyers, Category Managers, Product Managers, Merchandise Managers.PLANNING &am...

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Production & Technical
Production & Technical

​PRODUCTION:We recruit: Production – all levels, Product Developers, Sourcing Managers.TECHNICAL:...

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Sales & Marketing
Sales & Marketing

​SALES:We recruit: Director of Sales, National Sales Managers, National Account Managers, Busines...

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Creative & Design
Creative & Design

CREATIVE & DESIGN:We recruit: Creative Directors, Heads of Design, Art Directors, Print &...

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Property & Store Planning
Property & Store Planning

​PROPERTY & STORE PLANNING:We recruit: Property & Leasing Specialists, Facilities Manager...

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Supply Chain, Operations & Logistics
Supply Chain, Operations & Logistics

​LOGISTICS & OPERATIONS:We recruit: Directors of Logistics, Supply Chain Directors / Managers...

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Executive
Executive

​EXECUTIVE:We recruit: CEOs, COOs, CFOs, CIOs, CMOs, Non-Executive Directors, Managing Directors,...

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HR, Finance & Admin
HR, Finance & Admin

​HUMAN RESOURCES:We recruit: HR Directors, People & Culture Managers, WH&S Managers, Tale...

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Other
Other

​OTHER:We recruit: Roles outside traditional categories, offering the flexibility to support ever...

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Logistic Specialist

New South Wales

Negotiable

Logistics Specialist - Global Luxury Fashion Brand Full-Time | Sydney Head Office (Rosebery) Join a globally recognised luxury fashion house and play a pivotal role in coordinating international logistics across a high-performing, fast-paced supply chain. This role is ideal for someone with strong freight forwarding experience who thrives in a dynamic environment and enjoys solving complex logistical challenges. The Role As the Logistics Specialist, you will support the smooth and timely flow of global shipments across production, retail, and wholesale channels. Working closely with internal teams and external providers, you'll manage end-to-end freight operations, customs clearance, and compliance while upholding the brand's premium service standards. Key Responsibilities Shipment Coordination Manage inbound and outbound shipments from global factories and 3PLs across Europe, Asia-Pacific, and the Americas. Coordinate weekly freight consolidations and ensure all documentation is accurate and submitted on time. Handle import/export paperwork including invoices, bills of lading, and Certificates of Origin. Organise factory pickups and export documents for suppliers across Vietnam, Sri Lanka, India, Madagascar, Turkey, Portugal, Romania and more. Track and update freight schedules and shipping reports to maintain full supply chain visibility. Oversee weekly export shipments from Hong Kong and Italy to key markets including the US, Switzerland, Mexico, Thailand, and Singapore. Customs & Trade Compliance Partner with customs brokers to ensure compliance with global trade laws and regulatory changes. Troubleshoot customs delays, shipment holds, or damage cases. Validate duty charges and manage duty drawback processes. Support the setup of import licences, duties, and tariff accounts in new markets. Maintain compliance with evolving requirements including CBAM, cotton traceability, FWS, CPSC, and region-specific regulations. Production & Retail Logistics Support Coordinate EXW shipments from global suppliers and optimise freight mode and cost. Support logistics for retail store builds, maintenance, and oversized or fragile shipments. Manage shipments to complex regions including China and the Middle East. Assist with urgent logistics needs for store maintenance and Studio McQualter projects. Logistics Planning & Reporting Negotiate competitive freight rates and secure capacity ahead of peak periods. Track shipments and provide timely updates to internal stakeholders. Maintain freight, duty, and tax databases for reporting and analysis. Prepare logistics data to support KPIs, sustainability reporting, and financial reviews. Essential Criteria Proven experience in international freight forwarding. Strong understanding of end-to-end freight operations (air and/or sea), documentation, customs processes, and Incoterms. Experience liaising with carriers, shippers, and customs brokers. Good knowledge of import/export compliance and trade regulations. Strong communication, accuracy, and problem-solving skills. Ability to manage multiple priorities in a deadline-driven environment. Desirable (Not Mandatory) Exposure to global trade lanes such as APAC, Europe, or the Americas. Experience within a multinational environment or complex supply chain. Retail/fashion logistics background. Email your CV to leannec@tshr.com.au

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Senior Digital Marketing Manager

Sydney CBD

Negotiable

Senior Digital Marketing Manager Sydney-Based Women's Fashion & Lifestyle Brands Our client is an established, Sydney-based multi-brand wholesaler specialising in women's fashion and lifestyle products. With over 20 years of success, the business is known for delivering high-quality, accessible fashion for the modern woman across clothing, accessories, footwear, and homewares. As the business continues to evolve and grow its digital footprint, they are seeking an experienced Senior Digital Marketing Manager to lead and drive digital performance across multiple brands and eCommerce platforms. This is a hands-on, commercially focused role that sits at the centre of the business, working closely with founders, eCommerce, creative, agencies, and external partners. The Role As Senior Digital Marketing Manager, you will own and execute the digital marketing strategy across four eCommerce sites, with responsibility for performance, growth, and day-to-day trading. You'll combine strategic thinking with strong execution, ensuring digital channels are optimised to drive traffic, engagement, and sales. Key Responsibilities Develop and execute digital marketing strategies across paid social, email, SEO/SEM, display, and content. Act as the central point of coordination between founders, eCommerce, creative teams, agencies, and external partners. Oversee four eCommerce websites, working closely with the eCommerce Designer / Developer. Manage site merchandising and daily online trading, ensuring optimal performance. Own the trade calendar, including product launches, drops, seasonal campaigns, and sale periods. Be accountable for sales growth, audience growth, and overall eCommerce performance. Manage day-to-day paid social advertising (in-house for select brands, agency-managed for others). Brief, onboard, and performance-manage external agencies. Lead social, influencer, and content strategy planning, including influencer budgeting. Manage and mentor the Digital Marketing Coordinator and eCommerce Designer / Developer. About You Proven experience as a Digital Marketing Manager (or similar) within fashion, retail, or lifestyle. Strong hands-on experience across paid social, eCommerce trading, CRM/email, SEO, and analytics. Commercially minded with a strong understanding of conversion, customer journey, and online performance. Confident working cross-functionally and managing multiple stakeholders. Experience managing agencies and external partners. Passionate about fashion and lifestyle, with a strong understanding of the modern female customer. Highly organised, proactive, and comfortable in a fast-paced environment. Why Join? Join a well-established, growing Australian business with multiple brands. Work in a collaborative, creative, and supportive team. Play a key role in shaping the digital growth of the business. Genuine opportunity for impact, ownership, and career development. If you're a digitally savvy marketer with a strong eCommerce mindset and a passion for fashion and lifestyle brands, we'd love to hear from you. Apply now by sending your CV to nicoleg@tshr.com.au

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Head of Marketing

Northern Beaches

Negotiable

Head of Marketing Leading Australian Online Retail Business | Apparel, Jewellery & Home We are partnering with a leading Australian digital-first retail business to appoint a Head of Marketing. This is a senior, hands-on role for a commercially minded marketing leader who thrives in fast-paced, evolving environments and enjoys rolling up their sleeves. Predominantly online, the business operates across apparel, jewellery, and home, with a strong female customer base (95-98%). The Head of Marketing and will play a critical role in driving the next phase of growth and transformation. This position reports directly to the CCO and sits within the broader marketing pillar. You will oversee three core marketing pillars: CRM, E-commerce, Campaigns Key Responsibilities Hands-on marketing leader, balancing execution with strategic oversight. Own and drive eCommerce performance, including conversion, customer journey, UX/UI, and optimisation. Lead and elevate the CRM function, ensuring strong lifecycle marketing, retention, and engagement. Oversee campaign planning and execution across key trading moments. Drive new customer acquisition with a strong understanding of female consumer behaviour. Manage and optimise content across digital platforms including Instagram, TikTok, YouTube, and Facebook, tailoring messaging by platform and audience. Work closely with the CCO and creative teams to align brand, content, and performance. Pull together multiple workstreams and lead the team through a period of change. Build team confidence, cohesion, and stability with empathy and clear communication. Confidently challenge ideas and contribute a strong commercial point of view. Remain calm and solutions-focused in a high-pressure, always-on retail environment. About You You have vast experience in digital and CRM with a strong background in online retail marketing. You are execution-focused commercially sharp, and comfortable being very hands-on. Comfortable driving change within a business undergoing restructure. Empathetic, emotionally intelligent people leader. Calm, resilient, and solutions-focused under pressure. Deep understanding of women as a customer base and what drives acquisition and loyalty. Sydney-based, ideally Northern Beaches or north of the bridge.

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Social Media Coordinator

Surry Hills

Up to AU$75000.00 per annum

Social Media Coordinator Surry Hills, NSW | Full-time, Monday to Friday | On-site Salary: $75000 + Super *Must have full working rights with no restrictions* We are recruiting on behalf of an exciting fashion brand based in Surry Hills who are looking for a Social Media Coordinator to join their team full-time. This is an on-site role, ideal for someone who is highly organised, creative, and ready to make an impact across social and PR channels. About the Role: You will be a key part of the marketing team, responsible for driving the brand's social media presence and supporting PR initiatives. This is a hands-on role that covers content creation, community management, media relations, and campaign execution. Social Media Responsibilities: Manage day-to-day posting and scheduling across Instagram, TikTok, Facebook, Pinterest, and other platforms. Develop engaging content calendars aligned with brand strategy, seasonal campaigns, and product launches. Create content including copywriting, photography, short-form video, and graphics (basic editing skills required). Monitor and engage with the community, responding to comments, messages, and enquiries. Track, analyse, and report on social media performance, identifying opportunities for growth and optimisation. Collaborate with internal teams and external agencies to deliver innovative campaigns and activations. Maintain relationships with media contacts, bloggers, and influencers to enhance brand visibility. What We're Looking For: Proven experience in social media and PR within fashion, lifestyle, or related industries. Strong understanding of social trends, platform algorithms, and content best practices. Excellent written and verbal communication skills, with attention to detail. Highly organised, able to manage multiple projects simultaneously. Proactive, creative, and collaborative mindset. Must have full working rights in Australia with no restrictions. Why Join: Be part of a fast-paced, trend-driven fashion brand. Opportunity to lead and shape the brand's social presence. Work alongside a passionate, creative team in Surry Hills. Full-time, Monday to Friday, on-site role. If you are a social media and PR professional looking for your next exciting opportunity, we would love to hear from you! Email: leannec@tshr.com.au

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Account Executive (Wholesale / Key Accounts)

Alexandria

superannuation

The Company: A fast-growing, customer-focused fashion accessories business operating in the wholesale and retail space. The company specialises in premium, fashion-forward products and works closely with a variety of retail partners to deliver high-quality, on-trend ranges. The team is dynamic and collaborative, with a strong focus on sales growth, operational excellence, and creating engaging customer experiences across multiple channels. About the Role: Seeking a proactive, organised, and commercially-minded Account Executive, managing a portfolio of wholesale accounts and act as the primary contact for buyers and planners. This is a mid-level position, ideal for someone with 2-4 years' experience in account management, wholesale, or sales coordination. You'll be responsible for driving commercial outcomes through strong relationship management, proactive sales planning, and effective cross-functional collaboration with Marketing, Merchandise Planning, Customer Service, and Visual Merchandising. What You'll Do: Account Management & Planning: Manage wholesale accounts, liaise with buyers and store teams, oversee order processing, and lead seasonal planning. Conduct sales reviews and identify growth opportunities. Sales & Operational Coordination: Track orders, manage stock intake, and ensure timely delivery. Maintain accuracy of product data and assets across retailer portals. Cross-Functional Collaboration: Work closely with Marketing, Merchandising, Customer Service, and VM teams to execute campaigns, promotions, and ensure brand standards. Analysis & Reporting: Analyse sales, stock, and market trends to inform planning and identify opportunities. Prepare insights for internal reviews and account meetings. What Success Looks Like: Achieve or exceed sales budgets and sell-through targets. Maintain operational excellence in order intake, delivery, and reporting. Build strong, trusted relationships with buyers and internal teams. Proactively identify opportunities to grow the business and close budget gaps. What We Need: Structured and clear communicator - confident articulating account strategy, QBRs, and planning with strong attention to detail and specificity. Data-driven yet relationship-focused - able to interpret sales data and turn insights into action while building strong partnerships with major retailers. Experienced in big-box retail environments - understands how mass retailers like Priceline, Big W, and Target operate, or has strong transferable exposure. Commercial and cross-functional - brings an analytical mindset and works comfortably with merchandising, VM, design, and planning teams to drive outcomes. Sales-hungry and execution-focused - motivated by results, decisive in approach, and capable of owning and delivering accounts in a fast-paced, data-led wholesale role. Why Apply: Work from the head office (Alexandria) with flexible hybrid work arrangement. Opportunity to own and grow a portfolio of wholesale accounts within a collaborative and dynamic team. Internal progression opportunities. Product discounts. Chance to work cross-functionally with Sales, Marketing, Merchandise Planning, and VM teams to deliver impact across the business. If you're passionate about account management, enjoy driving results, and thrive in a collaborative environment, we'd love to hear from you! APPLY NOW or email emmac@tshr.com.au

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Senior Buyer - Fashion, Retail & Apparel

Alexandria

Negotiable

Senior Buyer- Fashion, Retail & Apparel Role Overview We are seeking an experienced and commercially minded Senior Buyer to lead the development and management of trend-driven, profitable product ranges. This role plays a critical part in shaping seasonal assortments, driving sales performance, and building strong supplier partnerships while balancing creativity with data-led decision-making. The successful candidate will bring strong category ownership, a sharp eye for product, and the confidence to influence key stakeholders across the business in a fast-paced retail environment. Key Responsibilities Own and manage large product categories, building commercially successful and on-brand ranges Source, select and develop products in line with customer needs, trends and business strategy Establish and maintain strong supplier relationships, including negotiating cost prices, margins and delivery timelines Identify and onboard new suppliers and brands to support future growth and innovation Manage purchase orders, intake and inventory levels to maximise sell-through and minimise risk Analyse sales performance, forecasts, margins and stock flow, making data-driven trading decisions Monitor market trends and competitor activity to inform range direction and buying strategies Collaborate closely with design, planning, marketing and merchandising teams to align product launches and promotions Support promotional activity and range storytelling through effective product input Lead, mentor and develop junior team members where applicable Ensure all buying activity meets financial targets, deadlines and quality standards Skills & Experience 3-5+ years' experience in a Buyer or Senior Buyer role, ideally within fashion, apparel or accessories Proven experience managing large categories and building end-to-end ranges Strong commercial, analytical and numerical skills with the ability to interpret data confidently Experience with overseas sourcing and/or third-party brands preferred Highly developed negotiation and supplier management skills Strong trend awareness combined with a customer-first mindset Excellent communication, presentation and stakeholder management skills Highly organised with strong attention to detail and the ability to manage competing priorities Confident using buying systems and Excel; quick to adapt to new platforms Leadership capability with the confidence to take ownership and champion ideas Personal Attributes Proactive, driven and self-motivated Strategic thinker with a hands-on approach Collaborative team player who thrives in fast-paced environments Confident decision-maker with strong product intuition Passionate about continual improvement, innovation and commercial growth What's On Offer Competitive salary package Career development opportunities within a growing retail business Supportive, collaborative team culture Employee benefits and staff discounts Hybrid working arrangements (where applicable) If you are interested in this role, please email leannec@tshr.com.au

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Medical Practice Manager - Vibrant Specialist Clinic | Capalaba

Capalaba

Negotiable

Make this clinic your own. Lead with confidence. Be supported every step of the way. Join a modern, purpose-built specialist clinic that's part of Australia's largest national healthcare group - known for its quality care, friendly culture, and commitment to supporting both patients and staff. Here, you'll enjoy the best of both worlds: 💡 A close-knit, community-focused clinic where your ideas are heard 🏢 Backed by a large, stable organisation with strong systems and shared-service support across Payroll, HR, Finance, and Marketing About the Role We're looking for an experienced Practice Manager to lead a small, friendly team and keep our clinic running smoothly day to day. You'll have real ownership to shape operations, streamline processes, and create a welcoming experience for both patients and staff. You'll: Oversee daily operations and coordinate rosters for 2-3 team members Support 3 specialist doctors (2 full-time, 1 part-time) with scheduling and onboarding Lead reception and patient services with professionalism and warmth Manage supplies, facilities, and supplier relationships Drive clinic improvements - from workflow changes to marketing campaigns Ensure compliance, confidentiality, and smooth daily performance Why You'll Love Working Here ✨ Autonomy & Impact - Make this clinic your own. Implement ideas and improve how things are run. 💬 Supportive Leadership - Work with approachable managers and friendly doctors who value collaboration. 🕐 Great Work-Life Balance - Monday to Friday only, with flexible start and finish times. 🚗 Convenient Location - Modern clinic in Capalaba with ample parking and nearby amenities. 🌱 Career Growth - Genuine progression opportunities across a large, growing national group. 💙 Perks - Staff discounts, strong admin support (HR, Finance, Payroll, Marketing), and a lovely patient base who appreciate great care. What You'll Bring Proven experience in medical practice management or practice coordination Confident leadership and people-management skills Strong organisational ability and patient-focused approach Experience using Best Practice software A friendly, proactive attitude and commitment to continuous improvement The Offer 💰 $75,000 - $80,000 + Super (commensurate with experience) 📅 Full-time, Monday-Friday - No weekend work 🌟 Flexible start and finish times How to Apply If you're ready to take the next step in your healthcare leadership career, apply via SEEK or email your CV titled "Practice Manager - Capalaba" to ralpg@tshr.com.au. All applications are treated with the highest confidentiality.

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OUR EXPERTISE

Meet the Directors

Garry Connell

Garry Connell

March 2025 marks a significant milestone for Garry being 30 years since he founded Trak Recruiting, now part of the TSHR Group, where he serves as CEO. It also marks 40 years since he first entered the recruitment industry. Across four decades, Garry has partnered with hundreds of organisations and tens of thousands of candidates, helping both sides achieve meaningful, long-ter...

Connect with Garry Connell
Garry Connell
Ralph Goumal

Ralph Goumal

​As GM of Sales, Ralph has amassed over a decade of recruitment experience since arriving to Australia from the UK in 2011. He heads up TSHR’s national function acrosssales, category management & ecommerce, with a large focus on FMCG, Retail and Fashion.​

Connect with Ralph Goumal
Nicole Goumal

Nicole Goumal

Nicole Goumal is a dynamic, results-driven leader and the General Manager of Digital, eCommerce, Marketing & Design at TSHR – Trak Search and HR – where she is also a shareholder in the wider recruitment group. She specialises in executive search across Digital, Ecommerce, Creative, Marketing, and Design, supporting clients across Australia and key international markets.

Connect with Nicole Goumal

DON'T JUST TAKE OUR WORD FOR IT

Testimonials

Client Testimonial

​"Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise."— Richard Goodman - CEO 

Client Testimonial , FoodCo Group Pty Ltd
Richard Goodman

​Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise.

Richard Goodman , CEO

Client

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Client Testimonial

​"Ralph Goumal has assisted our business on various senior roles, consistently providing exceptional service, demonstrating exemplary organisational skills and a strong commitment to understanding our needs. Ralph's reliability and communication ensured a smooth recruitment process each time. Overall, Ralph is a master of his craft and an invaluable partner in our recruitment efforts." — Sonia Dimasi, Group GM - People & Culture

Client Testimonial , Kennedy Watches & Jewellery
Client Testimonial

"I have known Garry for well over 20 years and have used Trak to recruit a variety of roles, initially at Sanity Music and also at both Diva and Lovisa.Since Lovisa listed on the ASX, we have engaged Garry for a number of senior search assignments  including CEO, CFO, Global COO and Head of People.  Throughout my dealings I have found him easy to deal with, very responsive, he has a genuine interest and understanding of our business and goes to extra effort to come up with a result. Finally his network and knowledge of what’s happening in retail and fashion is first class, which in addition to having access to outstanding candidates, provides us with additional HR information such as remuneration benchmarking."— Shane Fallscheer, Managing Director

Client Testimonial , Lovisa Holdings Ltd
Client Testimonial

“I have always found Garry to be the utmost professional when dealing with sensitive conversations and arrangements. Garry is very supportive, both as a candidate and also as a client. Garry (Trak) can very quickly understand the needs of both parties and are able to provide the best solutions when placing and recruiting for roles. Also great on the follow up to ensure everything is working out .” – Mike Worner, COO, Ultraceuticals

Client Testimonial , Ultraceuticals
Client Testimonial

"Garry is an expert in his field who invests time understanding the needs of his client and matching them with the skills and aptitude of his candidates. Over the years Garry has kept an appropriate level of contact with me and forged a valuable relationship which helps him understand what type of role might be suited to my capabilities and meet my requirements in terms of career direction."— Richard Ansell, Thorn Radio Rentals

Client Testimonial , Thorn Radio Rentals
Candidate Testimonial

"Nicole is one of the most professional consultants I have dealt with. She was able to clearly articulate the key requirements for the role that she was recruiting for and took the time to make sure I was completely prepped with all background information for the interview process and during my decision making process. She also provided invaluable knowledge on the market knowing that I was looking at a relocation for the role. I would not hesitate to recommend Nicole." — Stephanie Lang - CMO​

Candidate Testimonial , Stephanie Lang
Client Testimonial

“Belinda McPhee is a highly accomplished Human Resources specialist. An outstanding judge of people with highly developed in depth technical skills. Belinda is able to work comfortably with Boards of companies. She is highly respected by Senior Management as a person who can strategize companies change management requirements.” —Graeme Maher, Senior Retail Consultant

Client Testimonial , Former Westfield Director of Human Resources and Retailer Relations
Client Testimonial

"I have known Garry for 4 years after starting as CEO of Bras N Things when I also learnt that Garry’s relationship with the company goes back decades. We have enjoyed a successful recruitment partnership with several members of the Trak and Scarlett team across a number of positions including accounting and finance, production and design, shipping and logistics, State and Area Managers. In addition to identifying candidates with some unique skill sets we have also had success with the right culture fit. Garry has extensive knowledge of the market, responsiveness, availability to speak at all hours and also wanting to take an interest in our business and its success. I have no hesitation in recommending Garry and his team." — George Wahby, CEO

Client Testimonial , Bras N Things
Candidate Testimonial

​"Finding a new job is typically known to be a painstaking, scary and lengthy task, which was exactly what I was expecting for myself. I am so lucky that I met Jordan at the perfect time, because he made the entire process so easy and actually quite exciting. He listened to every expectation and condition that I had and made sure that my interests were properly addressed and represented.The process of interviewing and finding a new job took quite literally just under a week, and it was all thanks to Jordan's planning and communication skills. He helped negotiate my salary for me as well as the position itself, and in the end, I ended up scoring an absolute dream job.Jordan is incredibly understanding and friendly to the point where I felt like I was talking to a long-time friend and not a recruiter, which really put me at ease. I cannot recommend him highly enough to anyone looking for a job/employee, as he successfully connects the right applicants to the right companies. Jordan is absolutely incredible, and I know that I've made a friend and supporter for life!" —Lana Mallia

Candidate Testimonial , Lana Mallia
Candidate Testimonial

"Garry was referred to me and within 3 minutes of our first conversation it soon became clear why, as he combines a global perspective with local insight to help find the right fit between everyone involved. Highly personable he took great care to understand my background and aspirations, and was then laser focussed in creating high value introductions for me, one of which I am delighted to say has led to a fantastic role. Stop reading this and make contact with Garry and his team!" — Brian Townshend

Candidate Testimonial , Brian Townshend
Candidate Testimonial

"Garry is a stand out amongst executive recruiters in the Retail industry. As a dedicated professional Garry works tirelessly to ensure the needs of the client and the applicant are met. Through combining industry leading knowledge with an extensive contact list and a genuine interest in both client and applicant Trak is able to ensure they deliver the best result every time! Other recruiters make promises and very rarely follow through but Garry and the team at Trak understand the true meaning of customer satisfaction!"— Tishara Mina, Queensland State Manager

Candidate Testimonial , Tishara Mina
Candidate Testimonial

"The overall service and support received from Trak has been excellent. Whilst I was seeking employment, I dealt with many recruitment agencies. Most performed poorly in regard to their service & follow up. Trak was one of only two agencies that I rate highly. The service provided by them was professional, supportive and very personable. Further, I am now employed in a national role and in time will require the services of a recruitment agency. Trak will be the first agency I contact for my recruitment needs." — Des Carroll, National Retail Operations Manager​

Candidate Testimonial , Des Carroll
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The Future of Australian Retail: What to Expect in 2025 and Beyond

​The Future of Australian Retail: What to Expect in 2025 and BeyondAustralia’s retail industry is stepping into a new era — one defined by cautious optimism, digital transformation, and consumers who are more value-driven than ever.After several years of high inflation and squeezed household budgets, 2025 is shaping up as a turning point. The December trading season will be a critical test of whether Australians are ready to spend again, and how retailers adapt to a permanently reshaped landscape.So, what is next for Aussie retail as we move into 2026? Here is what the experts at Deloitte, PwC, and Salesforce are predicting. The Big Picture: Steady Growth, Not a BoomAccording to Deloitte Access Economics, retail sales growth is expected to rise gradually with retail sales volumes are expected to grow by 2.3% in 2026. The tone is cautious but optimistic. Consumers are still being careful, yet they are not closing their wallets completely.PwC’s Consumer Markets Outlook reports that retail sales grew 4.6 percent in mid-2025, the strongest result in two years. They also affirm steady spending growth in 2026 as cost-of-living pressures remain.“Retailers are finally seeing some more substantial economic tailwinds, but the long-awaited retail recovery is still taking its time” says David Rumbens, Partner at Deloitte Access Economics.While there is no major retail boom ahead, the market is stabilising. After several years of volatility, steady growth is a welcome sign. Consumers: Searching for Value and MeaningIf one word defines today’s shopper, it is value.PwC found that 74 percent of Australians say the cost of living is their biggest concern, and more than half feel financially insecure. This is driving a shift toward affordable, private-label brands, discount retailers, and second-hand shopping.However, value now means more than price. Consumers want brands that align with their values. They care about sustainability, purpose, and authenticity, even when chasing a bargain. The emotional connection matters as much as the deal. The Digital Shift: From E-commerce to Unified CommerceThe next evolution of retail is not just about selling online. It is about selling everywhere.Salesforce’s 2025 Retail Industry Trends found that in-store purchases are expected to decline from 45 percent of all sales in 2024 to 41 percent by 2026. That does not mean stores are dying. Instead, physical locations are becoming experience hubs where customers collect online orders, try new products, and engage with brands.The retailers that succeed in 2026 will master unified commerce. This means integrating online, mobile, social, and in-store experiences so the customer journey feels seamless from start to finish.AI will also play a major role. Salesforce found that 75 percent of Australian retailers expect AI to be essential by 2026. Retailers are using AI to forecast demand, personalise recommendations, and automate service and support. Sustainability and the Conscious ShopperSustainability has moved from a niche concern to a mainstream expectation.While Australians care about ethical products, PwC’s research shows that two-thirds still think sustainable options are too expensive. This creates opportunity for retailers who can deliver responsible products without premium pricing.The circular economy is also gaining traction through resale platforms, rental models, and waste-reduction programs. With mandatory sustainability reporting beginning in 2025 and 2026, the pressure on retailers to innovate responsibly will continue to grow. What to Expect in December 2025 and Into 2026The December 2025 trading season will focus on value. Consumers are prepared to spend on gifts, experiences, and wellness, but they will remain price sensitive on high-ticket items such as electronics and fashion. Expect promotional activity to be strong, but strategic, rather than desperate.Looking to 2026, Deloitte expects a gradual lift in confidence as interest rates ease. PwC forecasts a slow but steady recovery in real spending. This environment gives retailers room to plan, invest, and experiment, but success will depend on smarter strategy rather than higher volume.Retailers that stand out will:Invest in digital and data analytics, especially AI-driven personalisationBuild flexible fulfilment and return systemsOffer accessible sustainabilityCreate meaningful in-store and online experiences The TakeawayThe Australian retail sector is entering a new phase: smarter, leaner, and more human.Growth will come from understanding customers, building trust, and delivering true value. The future of retail is not about choosing between online and offline. It is about offering convenience, connection, and credibility at every touchpoint.As we move into 2026, the best retailers will not just adapt to change. They will define it. Further reading:Deloitte Access Economics: Retail ForecastsPwC Australia: Consumer Markets OutlookSalesforce: Retail Industry Trends 2026 

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Resume Writing Tips

How to Get Your Resume Noticed by a Recruiter

Over the past 20 years, the purpose of a resume has changed considerably. Long gone are the days when you would go in and ask to speak to a manager or drop a hard copy resume on a recruiter’s desk in a plastic sleeve, on bright glossy coloured paper and a picture to stand out. Nowadays, you apply online with all the other hundreds (or thousands) of applicants, which can be unfavourable for some, or favourable if you follow our tips below.At present, most recruitment agencies use an applicant tracking system (ATS) - software that helps them organise job applications and ensure no body falls through the cracks. However, there are also agencies who use software programs where AI (artificial intelligence) search for key words and skills and do the pre-screening for them. So, in essence, the colour and size of your resume does not matter, but keeping your resume format simple, straight forward and using the right key words is what’s going to get your resume noticed by a recruiter.At our agency, we do use an ATS software system, however we also still  believe that people will spot and feel more things in a CV than AI, so all of our recruiters still read all resumes received to maintain that human touch. To really catch a recruiter’s eye, your resume needs to grab a recruiter’s attention nearly instantly. Like a newspaper story, no matter how good the content, the first 10% of the story is where impressions start. So, how does one do such a thing? Here are a few ways to make your resume instantly eye-catching. (And it’s not with colourful graphics or professional headshots.)1. Use the Good Old Resume FormatA common mistake people make in an effort to make their resumes a bit more flashy is to get creative with the formatting. And while this is sometimes okay in more arts-centric professions, in general you really don’t want to mix up the standard resume formatting too much, because it makes it harder for recruiters to find what they’re looking for (not to mention it wreaks havoc with CRM systems).It’s helpful to remember that recruiters don’t forward a resume because it’s pretty—they send resumes along when they see a candidate is qualified. So, make sure your skills are seen, not tucked away somewhere unexpected.Keep your name and contact information at the top, make your section headings stand out through bolding, underlining, or all-caps text, and have your achievements written out as bulleted statements. It’s all about making it easy to find the right information to convince them to move you on in the recruiting process—not to win a graphic design contest. (Unless, well, you’re going for a graphic design job).2. Make the Best Stuff Loud and ClearWhile you don’t want to shake up the formatting too much, you do want to make sure your most relevant experiences are as close to the top as possible. With only a blink, you know the recruiter is looking at the very top of your resume—not halfway down the page, and definitely not somewhere near the bottom.What does this mean? Think about what’s most important in getting you hired for each specific position you’re applying for and rearrange your resume accordingly. If you’re straight out of university and interested in an ASM or management position, put your education section up top, and make sure your degree is front and centre. If you’re an experienced Retail Manager, you’ll want to have relevant skills up at the top of your resume in a summary of qualifications section. And, if your most recent experience isn’t the most relevant to the job you’re seeking, then it’s time to create a tailored experience section, like “Business Development Experience” or “Team Leader Experience,” that goes above the rest of your positions. The key here, again, is to make sure whoever’s reading your resume gets the message about what you have to offer—instantly.3. Use Emphasis StrategicallyAside from making sure everything is where it’s expected and moving your strengths to the top, you also want to be thoughtful about what else is highlighted throughout your resume. In other words, think about what you want to showcase, then use bolding, underlining, and italicising to emphasise those things.For example, if you have an internship at a well-known company like Woolworths, Amazon or Gucci, you’ll probably want to point to the company name rather than your position title. Alternatively, if you wore multiple hats as one of the first employees of a small start-up, you may want to put greater emphasis on your job title than on the name of the company. Since your resume only gets a quick glance, it’s likely that whatever is bolded is going to be what’s looked at. Make sure it makes an impact.Times have changed and it’s important we realise that the purpose of a resume has changed as well.It’s important to remember, that when you send out your resume, it’s not just about making it easy for a recruiter to read and making your best stuff stand out, but it’s also how an ATS system picks up this information as well. If you’re not successful for the job you’re applying for you’ll be depending on how the ATS system has coded your resume to make sure it comes to the consultants attention next time. And you can learn more about that in part 2 of this blog, coming soon!

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Employment Legislation Updates at 3 July 2020

As the new financial year has begun, so too have a swag of new legislative updates relevant for Retail and Wholesale organisations. The following is a summary of Employment Relations updates for Australia and New Zealand as at 1 July 2020.AustraliaAnnual Wage Review 2020 - The Fair Work Commission has announced a 1.75% increase to minimum wages. This applies to all award wages. The new national minimum wage is $753.80 per week or $19.84 per hour, starting from the first full pay period on or after 1 July 2020.The start date of this increase will be staggered across all awards. Awards have been divided into 3 groups and the 1.75% wage increase starts on the first full pay period on or after:1 July 2020 for Group 1 awards which mostly includes essential services1 November 2020 for Group 2 awards which includes Storage Services and Wholesale Award and Clerks—Private Sector Award1 February 2021 for Group 3 awards which includes General Retail Industry Award and Commercial Sales AwardHigh income threshold – 2020/21 changesThe high income threshold increased to $153,600, a $4,900 increase on the 2019/20 threshold effective from 1 July 2020.Sunday penalty rates reductionThe final reductions to Sunday penalty rates in the General Retail Industry Award 2010 took effect on 1 July 2020. This reduction only affects permanent employees; Sunday penalty rates for casual employees are not changing.Extension of some temporary award flexibility provisionsThe Fair Work Commission has extended temporary award flexibility provisions in some awards that were due to end on 30 June 2020:Extension of unpaid pandemic leave - On 30 June 2020, the Fair Work Commission extended unpaid pandemic leave in some awards. Go to Unpaid pandemic leave & annual leave changes in awards for more information. Employees who are employed under one of the affected awards can access up to 2 weeks’ unpaid pandemic leave under certain circumstances, if they are prevented from working as a result of being required to self-isolate, or due to measures taken by government or medical authorities. The leave is available in full immediately to full-time, part-time and casual employees – they don’t have to accrue it.Relevant award pandemic leave end dates are:31 July - General Retail Industry Award & Storage Services and Wholesale Award30 September 2020 - Commercial Sales Award & Clerks AwardExtension of temporary award flexibility for Clerks Award - The Fair Work Commission has extended and changed the temporary Schedule I in the Clerks Award.The updated Schedule I applies from 1 July until 30 September 2020 and includes changes: Clerks Award flexibility during coronavirusJobKeeper wage subsidy and unpaid pandemic leaveAn employee receiving JobKeeper payments from their employer can still take unpaid pandemic leave under their award at the same time as receiving the JobKeeper payment.Unpaid pandemic leave & annual leave changes in awardsRequests to work additional hours on changing duties, location or days and times of work under JobKeeper updateUpdated 25 June Changing duties, location or days & times of work under the JobKeeper scheme.Wage Theft Legislation VictoriaVictoria has passed laws establishing criminal penalties for employers who deliberately underpay or do not pay their workers. Employers who dishonestly withhold wages, superannuation or other employee entitlements, will face fines of up to $198,264 for individuals, $991,320 for companies and up to 10 years’ jail. Offences will also capture employers who falsify employee entitlement records, such as payroll records, or who fail to keep employment records.  New ZealandNew Zealand Wage Subsidy ExtensionA Wage Subsidy Extension payment is available to businesses that are significantly affected by COVID-19. Applications for the Wage Subsidy Extension are open from 10 June 2020 until 1 September 2020. Eligible employers will need to reapply through Work and Income once their current 12-week subsidy has come to an end.To be eligible for the Wage Subsidy Extension, businesses must have had a revenue loss of at least 40% for a 30-day period in the 40 days before they apply, compared to the closest period last year (e.g. June 2020 compared with June 2019) and businesses must sign a declaration about their circumstances. Also, under the Wage Subsidy Extension, an employee’s normal or ordinary wages or salary are the wages or salary specified in the relevant employment agreement on the date the employer applied for Wage Subsidy Extension.Bonuses must be part of holiday pay calculationsIn May 2020, the Employment Court ruled that Bonuses must be part of holiday pay calculations.Discretionary payments, according to the law, are payments that the employer is not bound by employment agreement to make. The Employment Relations (Triangular Employment) Amendment Act 2019Triangular employment involves three parties – the employer, the employee, and a third party. From 28th June 2020 the law allows employees in triangular employment situations to include a third party to a personal grievance they have with their employer.Employees in a triangular employment situation can still raise a personal grievance with their employer where they have grounds to do so and apply to the Employment Relations Authority (ERA) for it to be resolved. Under the new law an employee can now apply to the ERA to add a third party to the personal grievance if the third party has caused or contributed to the problem.Paid Parental Leave changesFrom 1 July 2020, the duration of parental leave payments is extended from 22 weeks to 26 weeks.The maximum weekly rate for eligible parents increases from $585.80 to $606.46 gross to reflect the percentage movement in the average weekly earnings.From 1 July 2020, ‘Keeping in Touch’ days for employees increase from 52 hours to 64 hours over the duration of their paid parental leave.

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